I have extensive retail experience, excelling in customer service, sales, and team management. I've successfully enhanced store performance and adapted to various retail environments, demonstrating my flexibility and commitment to increasing sales and customer satisfaction.
Member of the Management Trainee Program that oversaw the entire operation of rental stores bringing in over a million in revenue a month. Position included B2C sales, account management, marketing, contract underwriting, training, team management, fleet management, customer service, phone manners, employee mentorship, and interviewing new employee elements. • Achieved top 2 in region in sales twice, top half in sales 11/15 months • Achieved promotion after 10 months • Reduced average pended contracts by 65% • Assisted in raising average customer service score by 15% • 2/3 assigned B2B marketing targets increased in use of our rental services • Reduced average out of service fleet by 50%
Member of the store management team at multiple stores in Texas and Nevada. Position included team management, inventory management, customer service, and vender account management elements. • Achieved promotion after 6 months • Increased overall store sales • Reduced overall overages/shortages • Reduced overall inventory discrepancies
Responsible for overseeing back of bakery production quality. Position involved team leading, order fulfilment, and baking elements. • Achieved promotion after 2 months