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Rawan Ataya

Retail Assistant
About

One thing about me is I always learned is to never give up with life and just always be yourself and be positive. I think it's important to achieve more and gain experience and to show people what I am about. Sometimes it gets hard but I believe that it's important to do something you want to do and maybe later you could become something. I believe it's important to have communicating skills and to be positive all times.

Previous Brands
FALAFEL RESTAURANT
Mooboo bubble Tee
Retail
SHISHA
Work Experience
Retail assistant
Sep ‘20 - Sep ‘22
Mooboo bubble Tee

Handled customer concerns and escalated major issues to supervisor. Operated tills to accurately process cash and credit card transactions. Promoted safe working environment by implementing regulatory standards, policies and guidelines. Built and maintained courteous and effective working relationships. Actively listened to customers to fully understand requests and address concerns. Prepared orders to deliver excellent presentation and quality standards. Engaged with customers to better understand needs and deliver excellent service. Achieved service time and quality targets. Served Costomers in a manner way and always stay positive.

Retail assistant
Jan ‘20 - Dec ‘20
FALAFEL RESTAURANT

Worked with an adaptable and flexible approach, taking on challenges with a positive attitude. Followed recipes and customer request details to prepare high-quality, delicious meals. Maintained cleanliness and organisation of kitchen stations and storage areas. Removed waste and inadequate food items. regularly to keep work spaces neat and Greeting customers with a smile. Taking accurate food orders Listening carefully and answering accurately to customers diet questions and allergens. Dealing with complaints in a calm and collected manner over the phone and on site. Partnering with other crew and managers to meet target goals during the shift Ensuring items in the fridge are well stocked Ensure food safety standards are being followed.

staff Waitress
May ‘19 - Nov ‘20
SHISHA

Waited tables, looking after guests. • Provide all task related to Shisha operation • Maintain high standard while serving Shisha to the guest. • Provide friendly, courteous, and professional service at all times. Ensure good communication with Management. • Maintain complete knowledge of all menu items. • Prepare and check tables before service. Clean and reset tables.

Agency Worker
May ‘18 - Sep ‘20
Retail

Obtained information and details on work priorities from managers, actioning assigned tasks to meet established goals. Quickly learned new skills, methods and techniques by closely monitoring other workers complete tasks. Stayed in line with health and safety guidelines by wearing required Personal Protective Equipment. Attend new workplaces and carried out jobs, usually under short notice. Built strong relationships with other workers by providing helpful, attentive and proactive Handling stock control and management. Ensuring clothes were positioned correctly at all times; this meant making sure they were folded or hung neatly and tidy in the right sections. Changing room duty; keeping track of the number of clothes going in and out of the changing rooms, maintaining the cleanliness of the changing rooms, and providing excellent customer service to those using them. Assisting customers with all the enquiries and generally upholding the stores high standards regarding costomer service.

Retail Experience
Work Environment
High street store
Product Category
Womenswear
Responsibilities
Greeting
Returns & Exchanges
Order preparation
Languages
Arabic
English
Education & Training
Colindale College
‘17 - ‘18
Beauty therapy