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Open to Permanent
Open to Permanent

Andre Francis

I’m going to get there eventually…
About

Experienced retail professional with a strong focus on customer service, stock management, and merchandising. Proven adaptability in dynamic retail environments, including Sainsbury’s. Skilled in handling diverse customer bases and maintaining high standards on the shop floor. Proficient in using digital tools for order processing.

Previous Brands
Cleaning Company
Lamar Entertainment, Shepherd'S Bush
Money Centre, Shoreditch
Regent Diy, Tooting
Sainsbury's
Training, Shoreditch
Veolia
Work Experience
Loader
Aug ‘24 - Now
Veolia

I’m am a loader currently loading recycling for veolia

General Assistant & Online Shopper at
Dec ‘15 - Now
Sainsbury's

Working independently and as part of the team to ensure smooth running of store operation: customer service and assistance; stock replenishment; stock unpacking and quality control; maintenance of clean and tidy shop floor and warehouse; merchandising; supporting colleagues; use of Personal Digital Assistant to source and pack Online Orders; preparation of items for home delivery ●Extensive product knowledge across groceries, technology and clothing; working knowledge of food safety regulations and hygiene ●Utilising positive approach to problem-solving and handling of complaints ●Within my role I demonstrate my adaptability to wide range of roles and tasks; excellent communication skills and diplomacy to facilitate team-working and delivering high standard of customer service; ability to effectively communicate and assist culturally diverse customer base; attention to detail

Founder and Manager
Jan ‘09 - Jan ‘12
Cleaning Company

Directing and running own cleaning company with a core staff of six [cleaning work carried out in offices, hotels and private residences in/around London]: staff recruitment and training; organising staff payroll and rotas; company administration; accounts and payment negotiations with clients; customer service ●Demonstrates strong communication skills, especially in liaison with varied staff and client base; marketing and customer service; sound management of business finance and administration

Administrator at Lotus
Jan ‘08 - Jan ‘09
Training, Shoreditch

Providing holistic administrative support in a busy London office: maintenance of office filing system and office equipment; photocopying and printing; managing phone line and email to answer queries and liaise externally; managing incoming / outgoing mail and faxes; totaling petty cash ●Development of sound proficiency in Microsoft Word; understanding and respect of confidentiality ●Demonstrates strong organisational skills including excellent oral and written communication skills; attention to detail and presentation skills; effective management of conflicting demands in a pressured environment; reliability and ability to carry out and prioritise own tasks in conjunction with supporting colleagues' workload

Studio & Sales Executive at
Jan ‘06 - Jan ‘07
Lamar Entertainment, Shepherd'S Bush

My role encompassed management of studio time and bookings; marketing, promotion and distribution of music (physical copies); studio and music production assistance; payment negotiation and assistance with company accounts; customer service for studio bookings and sales ●Robust working knowledge of sound equipment and sound engineering; knowledge of music industry and internal processes

Yards man
Jan ‘04 - Jan ‘06
Regent Diy, Tooting

Working as part of a team and independently loading and unloading delivery vehicles; stock control - sorting and grading stock; machining of timber; retail of D.I.Y products, including packing orders for delivery; taking cash using the computerised tills ●Working knowledge of vehicles, warehouse and heavy lifting equipment; extensive product knowledge; sound understanding of health and safety and use of personal protection equipment ●Demonstrating ability and willingness to work in diverse and challenging weather conditions; adaptability to work unsociable hours; physical fitness

Buy-to-let Mortgage Advisor
Jan ‘07
Money Centre, Shoreditch

Languages
English
London, UK