I have extensive retail experience, excelling in product merchandising, inventory management, and customer issue resolution. Adaptable and proactive, I aim to leverage my skills in temporary sales associate roles, with a passion for high street fashion and accessories.
• Developed and implemented a Disaster Recovery Plan to ensure the continuity of business operations. • Cover team leader when the team leader Is away from offce and making sure the health and safety of team members in the offce. • Emergency frst Aider being in front line for any emergency that arises. • Conducting Fire/Panic alarm tests every week and submitting reports on the pda phone. • Open/Close Site and reporting any faults to managment.
• Developed and implemented store merchandising plans for optimal product placement • Unloaded and stocked merchandise from delivery trucks, ensuring accuracy and timeliness • Organized and maintained store inventory from stock loss. • Resolved customer complaints and disputes in a professional and timely manner • Assisted customers with product selection and answered product-related questions. • Processed product returns and exchanges in compliance with company policies
• Developed and implemented an effective sales strategy that led to an increase in sales revenue. • Utilized sales techniques and strategies to build customer relationships and close sales. • Helping customers with any faults on phone and resolving problems by calling up customer service. • Hitting targets whilst letting customers know on new promotions.
• Developed and implemented policies and procedures to ensure compliance with industry standards and regulations • Monitored and analyzed network traffc for suspicious activity and took appropriate countermeasures when needed • Developed an incident response plan to quickly respond to security incidents and minimize damage • Developed and implemented a Disaster Recovery Plan to ensure the continuity of business operations