• Leadership: Led and develop a team of 100+ associates in the largest European FC within a fast-paced and demanding environment. Increased workforce engagement by 20% over 5 months, providing support and improving communication. Exceeded planned productivity by 10% and reduced absence rate by 5%. • Process Management: Planned ahead to ensure that capacity matched forecast demand. Ensured the workflow, headcount and performance of the area aligned with required KPIs. • Strategy Development: Supported improvement projects to streamline activities and utilise data-driven decision-making and increase productivity (+7%) and production line performance. Achieved the throughput record in 1 shift of 45.1K units processed. Utilised research, analytical thinking, and problem-solving skills to develop and implement effective strategies.
• Project Management / Product Launch: Managed the full end-to-end project cycle and opened the Italian market, driving brands into the marketplace. Gained brands with 1000+ stockists and participated in generating £1.5m of revenue between April and Oct. Average OTE of 110%. • Strategic Planning: Developed and executed A/B testing on messaging and marketing content to drive inbound and outbound sales. Achieved an open rate of 17% and a demo conversion rate of 80%. • Leadership and Collaboration: Strategized with senior stakeholders to launch a new category of products in Europe, within Faire generating £250,000 in revenue in the first year. • Innovation: Played a key role in developing trade show strategy, outreach, and onboarding. Created new frameworks to redefine KPIs and enhance workflows, transitioning from monthly to quarterly goals.
• Effective communication: Provided excellent service to high profile guests by learning client list and understand client needs. Proactively solved any queries and complaints. Dealt affectively with 100+ complains a week • Attention to detail: Supported the Senior Management in the administration of 30 employee shifts and payroll to ensure that efficient cash flow on time • Quantitative skills: Filed 50+ report per week on client acquisitions, staff bonuses and gratuity
• Managed the cinema’s social media channels, with the implemented a Social Media strategy resulting in a 36% increase in followers over three months. • Encouraged and Enrolled new members to the membership scheme, with an acquisition of 10% more • Requested from a Manager to Carried out training programme’s with new employees, such as inductions, health and safety and brand operating guidelines. • Delivered part of induction training for new employees. • Exceeded complaint resolution quality goal of 90% archiving (wrong) score of 97%. • Learned about negotiations with suppliers, the price of raw materials and the impact these have on retail prices. • Won Employee of the month award for outstanding customer service.