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Kamla Dhanda

Customer Success | Customer Care | Customer Service
About

I am a flexible person with experience in Retail, Early Years, Call Centres and Customer Service and am able to help customers with any enquiries. I am a reliable person, good at time keeping, willing to help others in a caring manner. I am keen to learn new skills to help me do my job better. I can work well in a team and on my own.

Previous Brands
Acorn Insurance
Artesian agency
Bright Horizons
Dementia Concern
DIAGEO GROUP
MY HOME CARE
Sainsbury's
Savers
Sitel Group
Teleperformance
Various agency work
Winter Wonderland
Work Experience
customer service advisor
Mar ‘23 - Dec ‘23
Teleperformance

working from home on the working on different campaigns taking in bound calls answers querys ,learning different systems entering data on the computer helping customer solve their querys

customer service advisor
Dec ‘22 - Feb ‘23
Artesian agency

Working for a agency going to various shops like channel, Fenwick, Koppers and Liberty London, working as a Retail assistant servicing the customer helping them find the products they need assistance them, helping them choose clothes any queries, On channel selling perfumes and makeup , putting makeup on peoples faces

customer advisor
Apr ‘22 - Jun ‘22
DIAGEO GROUP

Working from home Taking keg orders entering on to the systems and arranging special delivery orders. Speaking to team members through the Microsoft teams. Monday to Friday shifts

customer service advisor
Jan ‘22 - Feb ‘22
Acorn Insurance

Working from home, taking calls from customer checking their insurance claims.

Customer ServiceAdvisor
May ‘20 - Dec ‘21
Sitel Group

• Working from home on the Test and Trace assignment • Calling cases who are positive and informing them oftheir isolation dates, collecting details about their contacts and inputting these onto a questionnaire which I complete with the customer on the telephone. • Taking inbound calls

Cashier
Nov ‘17 - Dec ‘17
Winter Wonderland

• Cash handling, selling tokens, taking cash and card payments • Helping with any customer relatedqueries

Care Assistant
Sep ‘17 - Jan ‘20
MY HOME CARE

evenings, general assistance • Cooking breakfast, light meals • Domiciliary care, assisting them to have a shower, dressing, undressing • Light household duties • Talking to them and giving them their Medicine • Maintaining records for clients

Sales Assistant
Mar ‘17 - Aug ‘17
Savers

• Helping customers to find products, general queries • Making sure store is clean and tidy • Merchandising stock from the back area to the sales floor

customer service advisor
Apr ‘16 - Dec ‘16
Various agency work

• Roles covering: Catering Support Staf including general food preparation, preparing items for airline delivery, kitchen assistance at school, serving food to students, retail role includingWH Smith and Dunelm

Cashier
Sep ‘14 - Sep ‘15
Sainsbury's

• Cash Handling, serving customers, taking cash and card payments, packing shopping • Stocking shelves with food products • Keeping shop tidy and till areas clean

Support Worker, Day CareCentre
Nov ‘11 - Jul ‘14
Dementia Concern

• Bank Staf, Helping clients to take part in activities and light exercise • Patient Transport: Collecting clients from their homes and escorting them on the bus • Providing refreshments for clients, making teas, cofees and serving breakfast and lunches • Washing up and sometimes cookinglunches • Providing Personal Care

NurseryAssistant
Aug ‘11 - Aug ‘14
Bright Horizons

• Bank staf taking care of children ages up to 5, feeding children, changing nappies • Assisting them with learning activities such as painting, outdoor and indoor play • Making sure daily safety checks have been completed and writing reports.

Retail Experience
Retail Category
High street
Luxury
Work Environment
Department store
High street store
Responsibilities
Greeting
Client Help
Transactions
Languages
English
Education & Training
Featherstone High School
CSE Maths, English, Economics, Science