I am a dedicated team player with 5 years of customer-centric experience, particularly in guest services and operations. My expertise includes greeting customers, upselling, handling complaints, and maintaining inventory control, ensuring a seamless retail environment.
• Welcoming and engaging with customers to develop sales • Ensured the store cleanliness and atmosphere providing amazing experiences that made customers feel good • Managed daily operations, including opening and closing procedures, staff assignments, and inventory management, ensuring smooth and efficient service delivery • Provided leadership and guidance to a team including training, scheduling, and performance management, resulting in improved productivity • Monitored inventory levels, conducted regular stock checks, and placed orders to ensure adequate supply levels minimizing waste and controlling costs • Keeping track of every week's targets and taking the initiative to increase footfall to ensure KPIs are achieved • Handled cash transactions, reconciled daily sales reports, and maintained accurate records of financial transactions in compliance with company policies