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Elisabethy Fernandes

Dream Chaser
About

Experienced retail professional with roles at Intimissimi, Office Shoes, and ZARA. Skilled in customer service, sales, till management, and visual merchandising. Adaptable and dedicated to providing exceptional shopping experiences. Seeking a temporary sales associate position to further enhance my skills.

Previous Brands
Selfridges
Intimissimi
Office Shoes
ZARA
SAVOY 5 STAR HOTEL
MC DONALDS
Work Experience
Sales Assistant
Oct ‘23 - Now
Intimissimi

• Meeting and greeting all customers in a friendly manner. • Delivering a positive, friendly experience by engaging the customers through conversation and advice. • Assisting our customers and maintaining a high level of customer service. • Providing excellent product knowledge to our customers and building instant rapport. • Providing personal shopping experience to all our customers, measuring, styling and proposing additional suitable products. • Providing exceptional service at the till points. • Working closely with your team and showing initiative in order to reach store targets. • Maintaining excellent visual standards, replenishment and housekeeping needs.

Cashier/ Shop Assistant
Feb ‘22 - Sep ‘23
Office Shoes

• Responsible to collect payments by accepting cash, check, or card. • Verify credit acceptance by reviewing document; and operating credit card authorisation systems. • Balances cash drawer by counting cash at beginning and end of work shift. • As shop assistant as well, be welcoming to anyone who comes into the shop, have excellent product knowledge of products and share this with customers. • Offer advice and recommendations to help people choose the best product according to their own budget or occasion. • Have a kind and accommodating approach to service, assist the Shop Manager in stock rotation, cleaning and visual merchandising.

Cashier
Nov ‘21 - Jan ‘22
ZARA

Part-time Contract • Till management • Excellent customer service and communication • Support with any additional administrative tasks when required.

Room Attendant
Oct ‘20 - Oct ‘21
SAVOY 5 STAR HOTEL

• Clean, tidy rooms, make beds and change bed linen,clean bathrooms, change towels, replenish bathroom supplies. • Perform general cleaning of common areas, such as stairs, etc delivering best possible results.

Quick Service Restaurant Team Leader
Aug ‘18 - Sep ‘20
MC DONALDS

• Organise the team on each shift and allocate duties as necessary, ensure availability of product and staff to required levels, ensuring the customers experience is maintained at all times to the highest standard, ensuring the food and health and safety standards are always followed. • Assist the Manager in the day-to-day running of the shop and act as deputy in their absence

Retail Experience
Retail Category
High street
Premium
Luxury
Work Environment
Boutique
Shopping centre
High street store
Product Category
Womenswear
Accessories
Footwear
Beauty & Fragrances
Responsibilities
Greeting
Client Help
CRM
Styling
Client Advising
Transactions
Cash register
Packaging
Online orders fulfilment
Returns & Exchanges
Product setup
Inventory control
Delivery processing
Stockroom management
Health & safety
Open/closing store
Order preparation
Recommendations
Anonymous
Direct manager - Room Attendant , SAVOY 5 STAR HOTEL
Oct 2020 - Oct 2021

Please note that it is our company policy to only state employment dates, alongside any position(s) held.

Languages
Portuguese - Native
Spanish - Work Proficiency
English - Fluent
Education & Training
Anglia Ruskin University
‘20 - ‘24
International Business Management