About
With a proven track record at retail giants like Lidl Ireland, Holland & Barrett, and Marks and Spencer, I thrive in enhancing team performance and customer satisfaction. My resilience drives my dedication to delivering outstanding retail experiences across various settings, including high street and premium categories.
Previous Brands
British Army
Caffè Nero
Holland & Barrett
illy
Lidl Ireland
Marks and Spencer
Starbucks
TWG Tea Company
Warriors Of Heaven
Work Experience
Director
Jan ‘24 - Now
Warriors Of Heaven
Customer Service Associate
Jan ‘23 - Jan ‘24
Lidl Ireland
Customer Service Team Lead
Mar ‘20 - Oct ‘21
Holland & Barrett
Customer Service Team Lead
Oct ‘19 - Mar ‘20
Marks and Spencer
Team Lead Supervisor
Sep ‘19 - Oct ‘19
TWG Tea Company
Made redundant due to cashflow problems within the branch.
Catering Barista
Feb ‘18 - Jun ‘18
Starbucks
Assistant Manager
Oct ‘17 - Sep ‘19
Caffè Nero
Counter Terrorism operative
Jan ‘14 - May ‘18
British Army
This Role was also with other Military organisations in the same period. (signed a non-Disclosure agreement)
Retail Experience
Retail Category
High street
Premium
Work Environment
Shopping centre
Flagship store
Product Category
Other
Menswear
Womenswear
Responsibilities
Client Help
Greeting
Cash register
Transactions
Upselling
Client Advising
Inventory control
Delivery processing
Store Maintenance
Open/closing store
Stock control
Health & safety
Returns & Exchanges
Languages
Arabic
English
Russian
Slovak
Education & Training
The Open University
‘23 - ‘26
Bachelor's degree
Arden University
‘18 - ‘19
Bachelor's degree