I excel in high-volume customer service environments and am dedicated to delivering quality service. Proficient in English and French, I maintain organised workspaces, build strong customer relationships, and efficiently handle diverse retail tasks.
• Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service. • Maintained and operated espresso machines, blenders and commercial coffee brewers. • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge. • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies. • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation. • Built and nurtured customer loyalty by remembering personal preferences. • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments. • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements. • Warmly greeted and served customers, promptly processing payments to minimise wait times. • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty. • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
• Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently. • Checked dining area supplies and promptly replenished low stock. • Upheld consistently high standards of cleanliness to conform with food health and hygiene regulations. • Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised. • Improved service quality by working closely with kitchen staff to maintain smooth, efficient food preparation conditions. • Provided flexible working hours to meet demands of peak restaurant hours, maintaining excellent food service provisions. • Remained calm under pressure throughout busy shifts, preparing and serving accurate customer orders within target service windows. • Prioritised busy kitchen workloads, managing multiple tasks simultaneously without sacrificing food quality. • Cooperated well with kitchen teams, improving workflow and raising working standards.
Working with Rayane was a fantastic experience. Their professionalism, expertise, and dedication were evident from the start. Rayane consistently delivered high-quality work on time and communicated effectively throughout the project. I highly recommend Rayane and would gladly work with them again.