With a proven track record in fast-paced customer-facing roles, I excel at enhancing customer satisfaction and boosting sales. My tenure as a Sales Assistant at Egyptomania sharpened my merchandising skills, leading to a 10% sales increase. Fluent in basic English and French, I am adaptable and keen to bring my retail expertise to new environments.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings. • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces. • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays. • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock. • Delivered checks, collected cash or credit card payments and provided receipt to customers. • Maintained bar stocks, replenishing daily as necessary. • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste. • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes. • Worked energetically to maintain efficient operations during peak trading hours.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs. • Shelved and merchandised new products in visually appealing, organised displays to engage customers. • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs. • Assisted customers with product selection and sales, recommending items to increase transaction value. • Managed over 50 customers per day • Increased sales by 10%