With experience at Paperchase and Sitel, I excel in enhancing customer experiences and sales across high-street to luxury retail. Fluent in English with basic Hindi, Urdu, and Arabic, skilled in maintaining store standards and managing interactions professionally.
• Responsible for taking incoming calls from customers, troubleshooting electrical appliances and generating a call resolution. • Accumulated a call resolution rate of 95 percent which is still the highest in company history. • Assisted in developing call centre support protocol policies for all support technicians • Managed high call volume with tact and professionalism during busy seasons.
• Ensured that the visual standards of the store met the company's guidelines and maintained the highest standards of compliance • Processed transactions and advised customers on the most suitable forms of products • Achieved 100% personal sales targets in line with KPI objectives: signed up 1 in 3 customers for loyalty card engagement • Gained valuable experience in using efective sales techniques and systems (point of sales, stock checking etc.) • Handled customer queries face-to-face and on the phone, remaining professional at all
• Carried out work experience for 2 weeks overseeing dental practices and interacting with patients. • Monitored health care form process to ensure compliance with relevant regulations and dental policies. • Shadowed dentist practitioner while they interact and carry out procedures with patients. • Maintained and logged patients' medical history between their past and most recent appointments.