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Serena Small

Sales Associate Advisor
About

Experienced and driven Sales Associate with a professional working background within the service industry allowing my love of helping others and working in a team has been put to the best use. Experience in high end fast fashion retail stores and Luxury catering services and hospitality. I am passionate about fashion and design and will soon be commencing a degree in architecture and interior design. I am currently seeking employment in a fashion and service industry customer service centered environment where I can use my skills to support, motivate and serve others.

Previous Brands
Leyton Orient Football Club
Nat's Kitchen Catering Service
Pull and Bear
Work Experience
Senior Sales Associate
Jul ‘21 - Now
Pull and Bear

Provided high quality customer service, anticipating customer needs as well as upholding brand standards and values to ensure great customer satisfaction, actively staying informed about latest sales offerings. Maintained clean, organised inventory and assisted displays of rotating seasonal clothing and accessories as well as adding to sales and meeting targets. Guiding customers through successful outfit decisions and styles. Handling POS system transactions including credit, cash, exchanges, returns and refunds to ensure accurate cash flow. Supporting over 4 national stores in organisation and customer service.

Waiter
Nov ‘19 - Oct ‘22
Leyton Orient Football Club

Serving football team management, players and stakeholders in the VIP Boardroom. Waitressing food and drinks for high end clientele providing silver service catering. Operating at the highest standard of professionalism and customer service. Engaging and confident when interacting and communication with my team and customers,

Caterer
Jun ‘19 - Jun ‘22
Nat's Kitchen Catering Service

Catering for multiple events such as weddings, birthday parties within flexible working hours and dates given by my manager. Offering silver service catering when serving customers their food and beverages. Operating a fast-paced environment efficiently with other members at the event as well as maintain.

Retail Experience
Retail Category
Luxury
High-end luxury
Other
Work Environment
Department store
Boutique
Flagship store
Travel retail
Product Category
Other
Menswear
Womenswear
Accessories
Footwear
Leather goods
Beauty & Fragrances
Responsibilities
Client Help
Greeting
Complaint handling
Styling
Transactions
Returns & Exchanges
Cash register
Client Advising
Online orders fulfilment
Product labelling
Product setup
Inventory control
Delivery processing
Stockroom management
Store Maintenance
Stock control
Order preparation
Languages
English
Mandarin
Education & Training
Middlesex University London
‘21 - ‘23
Undergraduate Interior Architecture
Oaks Park High School
‘19 - ‘19
BTEC Level 3 Business - Distinction
Seven Kings High School
‘14 - ‘19
Secondary Education