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Claire Palmer

Luxury brand firstclass sales & presentation skills with outstanding customer service & interaction Always excel in KPIS
About

With a rich background as a Skincare Consultant for Clarins UK, I've excelled in customer service and luxury product knowledge. My adaptability and passion for retail make me an exemplary candidate for temporary sales roles, proficient in all facets of customer engagement and sales excellence.

Previous Brands
Clarins UK Ltd
Work Experience
Skincare Consultant
Aug ‘17 - Mar ‘24
Clarins UK Ltd

Skincare Consultant for Luxurious brand

Recruitment Resourcer, promoted to Recruitment Consultant
Jan ‘13 - Mar ‘24
TecSell Recruitment

Key responsibilities: • Contact new businesses for potential recruits, liaise and negotiate contracts • Review candidate CV's for suitability for role, support candidate interview preparation • Update job boards, marketing for new positions to match vacancies • Perform general administration duties, draft letters and update company databases • Hit and exceed revenue targets, currently achieving 125% of KPI revenue targets

Play Assistant
Jan ‘12 - Jan ‘13
Martinswood School

Key responsibilities: • Supervising primary school children • Assisting with indoor and outdoor play and activities • Ensuring health and safety of children at all times • Reporting accidents and ensuring correct administration procedures

Operations Assistant
Jan ‘10 - Jan ‘11
Wow Awards

Key responsibilities: • Reporting to director and PA • Dealing with a client database of over 35 clients - housing associations, police, constabularies, NHS - liaising with employer, processing employee nominations in relation to awards • Business Development - setting up new licensees • Accounts, expenses Employment History (Continued)

Customer Service Advisor
Jan ‘06 - Jan ‘09
Vertex,

Vertex is the client manager of Hertfordshire County Council Key responsibilities: • Worked in contact centre dealing with all incoming calls relating to services • Covered areas such as - education benefit claims, renewal of library books, reporting highway faults, passenger transport queries student season ticket queries • Dealt with complaints and sensitive issues in adult care services • Met pressurised deadlines

Customer Service Agent
Jan ‘05 - Jan ‘05
Red Star Maintenance

Key responsibilities: • Answering customer queries for 24 hour call out trade services • Booking emergency repairs, dealing with engineers, plumbers, locksmiths and double glazing specialists • Processed administration for all works carried out • Allocated jobs to available engineers • Preparation of invoices and general office administration

Senior Commercial Recruitment Consultant
Jan ‘02 - Jan ‘04
Crown Personnel

Key responsibilities: • Day to day running of commercial division • Responsible for commercial temporary and permanent placements • Registering of new staff • Visiting HR Managers and Companies Directors ensuring quality of service • Business Development • Working to and exceeding sales targets

Recruitment Consultant
Mar ‘98 - May ‘02
Team Support Agency

Key responsibilities: • Registering staff for work • Matching clients to vacancies for both temporary and permanent cobntracts • Reference checking • Dealing with personnel in person and over the telephone • Processing payroll • Business development through cold calling companies • Visiting existing clients to ensure quality of service

Retail Experience
Store Approvals
John Lewis
Retail Category
High street
Other
Premium
Luxury
High-end luxury
Work Environment
Department store
Flagship store
Product Category
Beauty & Fragrances
Responsibilities
Greeting
Client Help
Aftercare
CRM
Complaint handling
Storytelling
Product demos
Styling
Client Advising
Upselling
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Order preparation
Store Maintenance
Open/closing store
Health & safety
Languages
English