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Nilufer Dokur

Supply Chain Professional I Supply Chain Management I Supply Chain Project Management I Logistics I Logistics Manager
About

15+ years’ experience in E2E supply chain management for global and premium brands in consumer goods/retail, tools, sportswear and appliances sectors: Marks & Spencer, Nike, Stanley Black & Decker, Intersport, Estee Lauder Companies and Miele. Titles held to date include Import & Logistics Supervisor, Supply Chain Manager, Customer Service & Inventory Manager ( Supply Chain Project Manager ), and, more recently, Head of Logistics. Experience working in matrix multi-brand operation environments with a solid understanding of B2B, B2C and online business. Have a track record of optimising the supply chain with a focus on process design, order management, ERP setup, warehouse design and inventory flows. Experience working with internal and external clients and leading teams of 4 to 6 (incl. specialists and managers) Hold a Bachelors of Logistics & Transportation with certifications.In-depth knowledge of ERP (SAP SD, MM ECC).

Previous Brands
Estée Lauder
INTERSPORT
Marks and Spencer
Miele
Nike
Stanley Black & Decker
Work Experience
Head of Logistics
May ‘22 - Dec ‘22
Miele

Managed the delivery of high-quality home appliance products (house deliveries) and led a team of 6 (incl. one manager as a direct report). P&L and budget oversight. • Created a highly-engaged team focused on achieving operational SLAs and business priorities and on ensuring a high level of quality/service from expedition to installation • Led/participated in local and regional negotiations; increased P&L by 5x (vs the previous budget), which helped improve the quality of services • Managed the launch of a new distribution network, which improved customer satisfaction and decreased backorder rate (from c. 75% to 35%) • Managed the on-time transition of the warehouse, working with a well-organized team to achieve year-end revenue targets, 2023 • Executed a warehousing and transportation tender process, which resulted in a 2.5x increase in warehouse capacities, 2022 • Built a cross-functional project team to monitor and follow up on special projects (e.g. the construction of the housing projects and marine business)

Customer Service & Inventory Manager
Oct ‘19 - May ‘22
Estée Lauder

Managed the order flow of B2B and B2C channels for 80+ own stores, as well as the excess inventory tracking, replenishments and cycle counting, and led 2 teams (5). • Initiated a project to resolve the gaps between SAP setup and product catalogues; this involved mapping loss factors on orders; increased customer service level by 15% • Led a digital transformation program, using bots in repeated works; increased productivity by c. 25%, 2022 • Managed a new SAP setup and e-shipment integration to deliver reliable, accurate stock reconciliations, 2021 • Executed a project to set up pure player inventory, 2021 • Gained buy-in for a project to adapt the global SAP set-up to meet local requirements and blocked negative stock adjustment (c. €100k a year) with the new batch management formula, 2020

Supply Chain Manager
Dec ‘17 - Sep ‘19
INTERSPORT

Managed the E2E supply chain processes of the retail business; importation, vendor management, inventory flows, replenishments, warehousing, transportation, and reverse logistics, and led a team of 4 direct reports. Executed logistics and transportation P&L. • Led the development of a new inventory KPI reporting process that resulted in a 15% reduction in obsolete inventory • Led efforts to optimise the usage of warehouse capacity, and in doing so, identified un-used space (22%) and increased cost efficiency • Speaker on process optimisation at the Economy & Logistics Summit in 2019

Logistics Supervisor
May ‘15 - Nov ‘17
Stanley Black & Decker

Managed import and logistic operations. • Led the remodelling of the logistics infrastructure following the introduction of a business model change within the company • Managed a massive stock transition ($17m) • Led the simplification of the customs processes products subject to different regulations

Logistics and Customer Service Specialist
Dec ‘09 - Jul ‘14
Nike

Supply Chain Analyst
Sep ‘06 - Dec ‘09
Marks and Spencer

Languages
English - Fluent
French - Basic
Turkish - Native
Education & Training
Bahcesehir University
‘18 - ‘18
Certification
Strategic Procurement & Negotiation Techniques
Yildiz Technical University
‘18 - ‘18
Certification
Effective Management & Leadership
Istanbul University
‘02 - ‘06
Bachelor's degree (BAC+4 )
Logistics & Transportation
Sisli Terakki Lisesi
‘99 - ‘02
High School Diploma
Paris, France