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Luke Rogers

Customer & Sales Operations
About

With a robust background in retail, I excel in providing exceptional customer service and stock management across various settings, from high-end boutiques to department stores. My experience includes ensuring product availability and fostering positive shopping experiences, demonstrating flexibility and dedication in every role.

Previous Brands
JJ Roofing Supplies
Dalston Rooftop
Sainsbury's
House of Hackney
Flight Club Darts
MARGOT
Jaguar Shoes, Shoreditch
LLOYDS TSB
Work Experience
Customer Sales Assistant
Jan ‘24 - Now
JJ Roofing Supplies

• Provided excellent customer service, assisting customers with product inquiries and purchases. • Responsible for opening and closing the store, ensuring smooth operations. • Achieved sales objectives and demonstrated product knowledge to meet customer needs. Amazon, Wembley - Night Shift Supervisor (2022) • Supervised warehouse employees and ensured the efficient handling of packages. • Maintained warehouse units and oversaw packages being sent out for delivery.

Bar Back | Stockist
Jan ‘15 - Jan ‘16
Dalston Rooftop

• Managed diverse stock items, including kegs and premium beverages, to support bar operations. • (Include details of your achievements and responsibilities in this role).

Stock Assistant
Jan ‘14 - Jan ‘15
Sainsbury's

• Managed stock inventory for optimal accessibility and efficiency within the store. • Collaborated with team members to ensure smooth flow of products and minimise stock discrepancies. • Provided excellent customer service by assisting customers and maintaining a clean stockroom.

Shoreditch Stockist
Jan ‘14 - Jan ‘15
House of Hackney

• Efficiently replenished luxury stock, contributing to a visually appealing store environment. • Coordinated stock deliveries and processing, reducing material expenses.

Shoreditch
Apr ‘24
Flight Club Darts

• Played a crucial role in maintaining the cleanliness and organisation of the bar area. • Responsibly restocked bar supplies and washed glasses to ensure efficient service. • Successfully changed kegs to ensure continuous availability of beverages.

Stocker
Jan ‘16
MARGOT

• Efficiently replenished stock for the bar area, contributing to seamless operations. • Maintained cleanliness and organisation of the work station to uphold hygiene standards. • Worked collaboratively with colleagues and management to achieve operational goals.

Jan ‘15
Jaguar Shoes, Shoreditch

• Supported the bar team by ensuring adequate stock levels and assisting with bar setup. • Maintained cleanliness behind the bar and adhered to health and safety standards. • Collaborated with bartenders to provide seamless service to customers.

School Work Experience
Jan ‘09
LLOYDS TSB

• Contributed to bank operations, engaged in team meetings, and assisted customers with financial transactions.

Retail Experience
Retail Category
High-end luxury
Luxury
Work Environment
Boutique
Department store
Product Category
Menswear
Responsibilities
Greeting
Cash register
Packaging
Stockroom management
Open/closing store
Store Maintenance
Languages
English
Education & Training
University of the Arts
‘17 - ‘21
BA (Hons) in User Experience Design,