Experienced in customer service with a strong background in retail, including roles as an assistant stylist and hairstylist. Skilled in managing bookings, maintaining inventory, and delivering exceptional client care in high street and luxury environments.
• Prepare and sterilize dental instruments and equipment • Take and develop dental x-rays • Provide chairside support to the dentist during treatments • Ensure the comfort of patients throughout their visit • Maintain accurate patient records and treatment notes • Educate patients on oral hygiene practices • Follow infection control protocols and maintain a clean and safe working environment • Understand the vision and brand message for the practice, and deliver outstanding customer service experiences • Providing the highest standard of clinical support to our dentists and specialists • Perform top quality dental nursing in all procedures in a safe and effective manner • Prepare equipment, materials, lab work and patients with efficiency and empathy • Provide outstanding customer service at all times • Any other ad hoc responsibilities as reasonably requested
Managed reception, taking salon bookings and processing payments. Cleaned and maintained equipment to highest sanitary standards. Replenished 4 shelves and identified items to be reordered. Answered reception telephone, answering questions and booking appointments. Created positive, warm salon environment when greeting clients and supplying refreshments. Shampooed and conditioned hair. Prepared and served refreshments. Gowned clients in preparation for salon services. Maintained spotlessly clean salon workstations and tools. Booked customer appointments using online booking systems. Introduced new hair and beauty treatments to enhance salon offerings.
Attended training at college, maintained high standards of salon, provided customers with the highest exceptional level of care, made teas/coffees for clients, reception duties, booked appointments, styled hair, cleaned salon to maintain high standards, highlighted hair, cut hair and stocked up
Displayed strong customer service skills with professional telephone manner to resolve customer enquiries. Maintained office files in both electronic and hard copies. Streamlined operations by organising files and documents to implement improved workflow and organisation. Managed office inventory to ensure timely ordering and replenishment of low-level stock. Diary management Booking new jobs/projects Ensuring accounts were settled on time Interacting with customers face to face and on phone Managed over 50 customer calls per day increased sales by 10%.