Ross Lake

• Spearhead customer engagement and sales initiatives in a luxury fashion retail setting. • Assume a pivotal role as a key holder, entrusted with the responsibility of opening Demonstrate proficiency in cash handling, including cashing up, reconciling daily transactions, and ensuring accurate end-of-day financial reports. And closing the store. • Successfully manage store opening and closing procedures, ensuring the security and integrity of the premises. • Oversee the end-of-day email communications, supplying comprehensive updates on daily operations to higher management. • Deliver unparalleled service to high-end clientele, ensuring a seamless and personalised shopping experience. • Highlight in-depth knowledge of Paul and Shark products, supplying expert advice to customers and contributing to increased sales. • Collaborate with team members to achieve and exceed sales targets, fostering a positive and collaborative work environment. • Use effective communication and people skills to build lasting relationships with clients, enhancing brand loyalty. • Stay updated on fashion trends and product knowledge to deliver informed recommendations to customers. • Contribute to stock management, including inventory control, replenishment, and periodic audits. This experience has not only enriched my understanding of the luxury fashion retail landscape for the last 6 months but has also honed my sales, customer service, and teamwork skills in a dynamic and upscale environment. Also being challenged in a new way to adapt my service to refine and elevate my service even further

• Actively participated in the Ready Set Go On boarding program, ensuring a solid foundation of knowledge and skills. • Demonstrated adaptability and commitment to learning in transitioning from a flagship store to smaller doors. • Upheld visual merchandising standards and supported the VM team with tasks such as steaming, folding, and maintaining displays. • Contributed to floor moves and fixtures, ensuring strategic product placement for increased revenue. • Actively participated in a 6-month management development program, enhancing leadership skills, team management abilities, and strategic thinking capabilities, contributing to personal and professional growth. • Achieved 90 percent in product training through the use of nikes training software • Prioritised compliance and contributed to loss prevention efforts, ensuring a secure shopping environment. • Led training sessions for new staff members, emphasising product knowledge and customer service techniques. • Effectively communicated feedback to team members, fostering a culture of continuous improvement. • Assisted in hosting events such as sneaker launches and activations, serving as a host for community based events • Conducted team briefings in the form of morning huddles to inspire team spirit, reinforce company history and heritage, boost morale, and foster a collaborative environment focused on achieving peak performance and delivering exceptional customer service.

• Demonstrated strong leadership skills by leading by example and assisting peers with tasks. • Provided exceptional customer service on the second floor, building relationships with customers, and delivering a personal experience. • Selected as an Elevated Athlete at NikeTown London, recognised for exceptional performance and dedication, which led to additional responsibilities and opportunities to work closely with management. • Helped manage the busiest floor in NikeTown organising floor plans and making sure they were followed for strong day to day operations. • Managed the Nike by You machines and lead the team, printing customised t-shirts, and offering elevated personal service. • Led a team and managed the cube space (campaign space), highlighting effective communication and leadership skills. • Assisted in hosting events such as sneaker launches and activations for campaigns, serving high-profile VIPs like members of FIFA and Womans England football team in a professional manner.

• Achieved individual and team targets while maintaining accurate stock records. • Utilised company procedures to process deliveries and maintain the stockroom. • Developed product knowledge and communicated replenishment issues with the manager. • Ensured a clean and orderly stockroom, handling stock as directed. • Actively supported and communicated with colleagues, customers, and management.

• Successfully managed stockroom paperwork and maintained organized records. • Helped with stock handling, ensuring accurate stock maintenance. • Reported any discrepancies or irregularities with deliveries. • Developed knowledge of products, new lines, and best sellers. • Maintained cleanliness and tidiness of the stockroom.

• Assisted with various tasks, including moving tools, equipment, and heavy loads. • Participated in house stripping and restructuring for extensions. • Measured and cut timber, MDF, plasterboard, etc. • Installed units for bathroom and kitchen restoration. • Gained experience with power tools, everyday tools, and proper use of personal protective equipment (PPE).