Annabel Wosenu

Responsibilities: • Demonstrated knowledge of products to advise customers. • Decorated cookies as per customers' requests and brand standards. • Maintained high standards of cleanliness and appearance in all work areas. • Provided excellent customer services. During my time at Millie's Cookies, I have accurately operated the till, processed cash, and card transactions, and ensured balanced cash drawers at the end of each shift. While providing client-centric service, I attentively listened to customer orders, decorated cookies per their requests, and addressed any concerns promptly and effectively. To provide the best service possible, I demonstrated comprehensive product knowledge to enhance the overall shopping experience. I worked collaboratively with team members to ensure smooth store operations, especially during busy periods such as Christmas, Valentine's Day, and Easter. Additionally, I maintained high standards of cleanliness and appearance in all work areas, contributing to a welcoming and hygienic environment. Lastly, I successfully handled opening and closing the store by myself, demonstrating reliability and trustworthiness to my manager.

• Worked as a team with other volunteers and managers. • Received donations, organized and prepared stock for sale. • Kept shop floors clean and tidy. • Provided excellent customer service and acted as an ambassador for the hospice.

• Worked as a team with other volunteers and team leaders. • Brainstormed and developed unique and beneficial ideas. • Led and took responsibility for projects. • Tackled challenges and overcame fears.

• Worked as a team with other employees and team leaders. • Brainstormed and created unique ideas. • Presented ideas to the audience persuasively. • Researched and collected information to develop projects.