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Open to Permanent
Open to Permanent

Alexandra Horgan

Administration and Customer Experience
About

I bring retail expertise from TJMaxx, Walgreens, and Dollar Tree, excelling in customer service, cashiering, and stocking. I thrive in dynamic environments, adept at creating positive interactions and resolving issues, with experience across menswear, womenswear, accessories, and beauty products.

Previous Brands
McDonald's
Walgreens
Dollar Tree
Strike It Up Artistic Center
Tjmaxx
Blonsky Family Chiropractic
Family Counseling Service of the Finger Lakes
Evolution Pilates of Rochester
Work Experience
Receptionist
Jul ‘24 - Sep ‘24
Blonsky Family Chiropractic

Direct communication with patients, patient confidentiality, high level of organization needed for this role

Customer Experience Coordinator
Mar ‘24 - Jun ‘24
TJMaxx

Supervise all store employees, create a positive experience for each customer, resolve any customer and associate concerns/issues, collaborate with management to create a healthy work environment

Crew Member, Manager in Training
Jan ‘24 - Mar ‘24
McDonald's

Customer service, processing and assembling orders, cashiering

Administrative Assistant
May ‘22 - Sep ‘22
Family Counseling Service of the Finger Lakes

Employee file management, funds reconciliation, reorganize Human Resources office, donation and change of employment letters

Customer Service Associate and Pharmacy Technician
Jan ‘21 - Jan ‘23
Walgreens

Cashiering, stocking, unloading shipments, designated hitter

Customer Service Associate
Jan ‘20 - Jan ‘23
Dollar Tree

Recreational and Competitive Dance Teacher
Jan ‘19 - Jan ‘21
Strike It Up Artistic Center

Teach introductory dance, choreography, work with young children, create lesson plans, communicate with parents, organize fundraisers, stagehand On-Campus Employment at Nazareth University Marketing and Communications (2021-2023) Proofread and publish campus events on university webpageAlumni Engagement (2023) Event registration and facilitation Theatre and Dance Department (2021-2023) Assistant to the Dance Director and Costume Coordinator Clean dance studios, take inventory, curate costumes for dance performances, communications Student Engagement (2023) Commuter and Transfer Assistant Provide safe space for students, clean commuter lounge Hickey Center for Interfaith Studies and Dialogue (2021) Social media account manager, curate religious holidays posts, update bulletin board Internships

Retail Experience
Work Environment
Department store
Shopping centre
Outlet
Product Category
Menswear
Womenswear
Accessories
Leather goods
Watches & Jewelry
Footwear
Beauty & Fragrances
Other
Responsibilities
Greeting
Client Help
Complaint handling
Upselling
Transactions
Cash register
Returns & Exchanges
Online orders fulfilment
Client Advising
Product setup
Product labelling
Order preparation
Store Maintenance
Open/closing store
Health & safety
Languages
English
Education & Training
University of Westminster
‘24 - ‘26
Master of Arts
Museums, Galleries and Contemporary Culture with Professional Experience
Nazareth University
‘20 - ‘23
Bachelor of Science
Anthropology, Dance