I am a dedicated and enthusiastic student where I am pursuing Information Technology, History, and BTEC Business. My experience working at Build-A-Bear Workshop has honed my customer service skills, as I enjoy creating a fun and personalised experience for each guest. Previously, I volunteered at Barnardo’s, where I developed valuable retail skills while giving back to the community—a cause I deeply care about. These roles have strengthened my ability to interact with diverse people, work efficiently in a fast-paced environment, and maintain a friendly and approachable attitude. I am eager to bring my passion for excellent service and teamwork to a retail position.
At Build-A-Bear Workshop, I engage in various customer-focused tasks to ensure a memorable and enjoyable experience for guests. My responsibilities include greeting customers warmly and assisting them in selecting their desired bear or other plush toys. I guide them through the unique stuffing process, ensuring they enjoy the interactive and personalised aspects of the experience. Additionally, I help customers choose accessories, clothing, and other customisation to make their bear special. I handle transactions at the till efficiently, maintain cleanliness and organisation within the store, and restock shelves as needed. I also ensure younger customers feel engaged and excited throughout the process, contributing to a fun and family-friendly environment.
Contribute to various aspects of shop operations, including: • Organising inventory to ensure efficient stock management. • Assisting customers with inquiries, purchases, and providing excellent customer service. • Maintaining a welcoming and organised environment for shoppers. Developed valuable skills in: • Customer service: Interacting with diverse individuals, addressing concerns, and meeting their needs effectively. • Teamwork: Collaborating with fellow volunteers and staff members to accomplish tasks and achieve common goals. • Organisation: Managing inventory, arranging displays, and keeping the shop tidy and presentable. • Passionate about supporting the mission of Barnardo's charity and making a positive impact within the community. • Find fulfilment in contributing time and effort towards a cause that aligns with personal values and beliefs.
• Initially sought for experience in roles of store assistant and cashier. • Utilised and refined communication skills in a real-world setting. • Learned to manage time effectively, balancing academic commitments with employment responsibilities. • Handled cashier duties proficiently, including cash handling, processing transactions, and maintaining accuracy. • Assisted customers with inquiries, purchases, and provided attentive service. • Overall, the experience provided valuable practical skills and enhanced confidence in a retail environment.