Resourceful, highly analytical, and strategically inclined professional with 10+ years of diverse experience within Ecommerce and retail sector. Strategic leader with cross-functional knowledge and ability to comprehend and resolve store's systems related to merchandising, HRM, and Finance required for the launch of stores at new locations. Strong background of creating and cultivating environments focused upon uncompromising customer service excellence, high productivity, cost effectiveness, and strong employee morale. Possess expertise in HR and payroll functions, safe and legal regulations, business communication, and people management. Proven aptitude of sales leadership maintaining great service and operational standards. Ability to establish, develop, and maintain professional customer relationships, combined with dedication and loyalty to organisational objectives.
• Assisting Manufacturing, 3PL and Retail industries to meet sustainability needs through tech based commuter transport. Zeelo is the smart transport platform for organisations, providing flexible turn-key and plug-in transportation programs. job role included: • Analyse and target future clients, building prospecting list and engage these prospects through outbound activity gathering relevant data about existing and potential customers • identify market trends, find areas of need that aren't currently being met, and then engage in outbound activities to drive engagement including emails / calling / social outreach • Drive top-of-the-funnel lead generation for sales managers • Consistently achieve monthly quota of qualified opportunities • High energy with a history of top performance and high levels of prospecting • Excellent written and verbal communication skills • Experience building prospecting lists and finding the right people to contact • Analytical, resourceful, confident continued… Matthew Hornsby Page 2
Develop the brand image within London market through close collaboration with executive members, UK Press teams, merchandisers, and buyers. Communicate with UK press team on frequent basis to deliver strategic projects on time and achieve business objectives. Direct and oversee the implementation of CRM initiatives to effectively manage and track customer contacts for the store. Conduct performance appraisals and manage all HR aspects within the team. ♦ Contributed towards increasing store sales by liaising with UK and visual teams as well as revamping retail displays for maintaining inventory and improving visual merchandising standards. ♦ Introduced new selection ideas for seasonal UK men product and provided feedback to revitalise strategy which resulted in optimising profitability and increasing customers' pool.
Led the team to manage both VIP and new emerging clients online, drive sales for menswear division, as well as develop ongoing relations. My Stylist Menswear Manager (2014 to 2016) Designed exclusive previews for clients while working closely with studio, buying, merchandising, and marketing teams. Shared superior styling along with product knowledge gained in luxury retail and sales with the team for improving their skills. Prepared and delivered sales report to the management team for effective decision making. Fostered a collaborative work environment to improve overall team productivity. Liaised with the manager to streamline operations and increase profitability for the menswear department by managing, training sales team and ensuring to deliver exceptional in store experience to customers. Managed the menswear team's daily cases via salesforce, preview and product communication, Customer Care and My Stylist client escalations, such as complaints, deliveries, product issues, damages and client experience issues through the online customer journey. ♦ Gained a new digital skills by working in Ecommerce sector and using programmes such as Salesforce. ♦ Promoted to a My Stylist Menswear Manager role within one year of joining. ♦ Helped to build, test and implement MATCHESFASHION.COM live chat communication platform.
Prior to the above role, I joined MATCHESFASHION.COM as the AM for Menswear at the Notting Hill boutique.
Effectively coordinate and manage operations of the new and largest Menswear boutique in Europe. Supervisor (2009 to 2013) Delivered assistance to the management for multiple key duties to facilitate the day-to-day business operations. Provided utmost professionalism and integrity with regards to customer services, team coordination, retail store management, and leadership of other team members. Worked very closely with Selfridges personal shopping team and successfully built relations to build sales. Helped to establish and grow a core UK men's private shopping network and work hand in hand with the Private shopping team additionally at Selfridges, was brought over to Selfridges from Harrods to open the largest Dior Homme department.
Provide executive level leadership with full P&L accountability while managing all store operations as well as ensuring optimum service delivery to customers in accordance to their needs.
Held responsibility for identifying, securing, and developing new business for the company.