With a strong foundation in customer relations and sales, I thrive in fast-paced environments, consistently meeting targets and providing exceptional service. My adaptability to various retail settings and basic English proficiency equip me for dynamic retail roles.
• processing loan applications, conducting due diligence, site visits, ensuring compliance with terms and conditions as per sanction terms, documentation, etc. • Assisting the credit hub through timely resolution of raised queries and sharing of information requested • Convey the sanction or rejection to the customer, hand over the sanction or rejection letter, and follow up for documentation. • undertake custodial responsibility for loan documents. • attending all loan inquiries for credit. • generated new leads through online research and cold calling. • retained customers with a multi-channel engagement strategy. • exceeded sales targets by delivering high call volumes and tailored product recommendations. • conducted in-depth client visits and periodic business reviews. • identified at-risk clients, taking the necessary action to maximize retention. • managed long-term customer relationships to increase revenue.
• Develop and implement sales strategies to achieve monthly and annual sales targets. • Build and maintain relationship with existing clients • providing personalized banking solution to meet their financial needs Coordinate with existing customers of the company and understand their needs • Collaborate with cross functional teams, including credit, operations, product specialist to ensure smooth processing of transactions • Monitor market trend and competitor activities to identify potential risks and opportunities • Maintain Accurate Records of sales activities and customer interaction in the CRM system • Provide exceptional customer service, addressing and resolving clint inquires and concerns • Conduct through financial assessment for clients, offering suitable products and services .