An enthusiastic and friendly individual with a solid history Sales Assistant experience and interpersonal and customer service skills. Experienced in the luxury retail sector and therefore able to offer customers with a more personalised one to one expierence and will be able to assist with any queries or requests. Flexible, reliable and eager to carry out a customer focussed role.
Selling the watches and welcoming customers to the store. Cleaning and maintaining the store, standards, and general cleanliness. Replening and putting deliveries away.
I worked with Givenchy at their boutique in New Bond Street. I have also worked in the Celine Boutique in New Bond Street, Selfridge's, Harvey Nichols, Liberty. High level of customer service as well as hosting and Stockroom experience.
At this store I make appointments for the barbers, I meet and greet the clients, Get refreshments and make sure they are comfortable while waiting for their appointment, I also advise on all the products which we sell ranging from Cologne to shoe horns to razors and umbrellas. I am also involved with the visual merchandising side which I really like and want to take further. Also being involved with deliveries on Wednesday and also replenishing products when they are sold.
I worked for Fortnum and Mason at St. Pancras which has a retail space and small restaurant where we sell beautiful gifts for every occasion, Our clients are well heeled international travellers and also regular local clients, At the store we do stock stakes, Check temperature of fridge, Check sell by dates on all our products, Tea tasting, Deliveries, Store standards, Hot checks (security checks for the station.) Filling tea canisters up. Cleaning and maintaining the look of store, processing card payments and also taking cash payments.
I worked at the store in the One New Change , My role as a sales assistant which involves opening and closing store with a member of management, responsible for back office procedures, cashing up, making sure each team member are set their daily tasks, V.M. store standards, customer service, processing customers orders, repairs, stock taking. In this position at Pandora it was very much a sales role as we were required to reach daily targets that were set us at the begining of each shift. There was peak trading times for example, Valentines day,Mothers day, Christmas when you would have extremely high targets to reach, For the run up to christmas the overall total target was £600,000. It was then broken down into segments gradually increasing everyday, The most we took in one day was £58,000 and I do feel a sense of pride in thinking I contributed to the sucess of the company.
At this showroom I learned a lot which was how to meet customers needs and wants. Processing deliveries and follow up customers leads when they came into the showroom. I took customers orders over the phone or if they came into the showroom, till trained on the companies system, Inputting customers details on L.M.S. system and also follow ups. Ordering paint for customers, cleaning of showroom, replenishment, dealing with customer' s complaints to find a successful outcome.
While I was temping for this company, I worked at Liberty were I feel I got a good grounding in customer service for a more discerning customer. I gained a lot of experience due to the fact that I was based in the different departments within this store. I feel confident enough now in my abilities to take my career to another level and secure a full time permanent position within the luxury sector.
During my time in this company I learnt a great deal which I will take as invaluable experience to propel me further in my career. Working within Diesel I had the responsibility of maximising sales and to also insure customer satisfaction. I am till trained and have experience in general office administration work. I have also gained a greater understanding of customer service and how I can improve upon my own techniques. Left this position because Diesel was restructing the company and closed the Kings road store. They did not pass me on my probation because my role had ceased to exist.
Providing exceptional customer service to maximise sales and ensure customer service standards are kept high. In addition to upholding the store values and always making sure to perform the operational activities that drive sales like for example helping in with the visual areas of the shop floor. Processing deliveries and downloading them onto company computer, replenishment of shop floor. I kept myself updated on new stock and company promotions. Able to handle cash, credit card and cheque transactions. Able to present stock and equipment in the best possible style. Ordering, stock taking and stock arrangement experience.
Temporary sales assistant providing exceptional customer service to maximise sales and ensure customer satisfaction; working for some well known brands such as: