With two years of experience in high-street retail at French Connection and UNIQLO, I excel in customer service, achieving sales targets, and visual merchandising. Proficient in various aspects of retail operations, I'm adaptable to fast-paced environments and passionate about providing excellent customer experiences.
• Consistently achieved monthly sales targets by using personal selling techniques, teamwork, interpersonal skills and active listening to deliver high quality customer service. • Obtained monthly employees for 2 months with best performance in customer service, sales and 80% marketing capture. • Dealt with an average of 100 customer's enquiries per day including payment, online orders, exchanges, and refunds and ensured all customer's complaints and queries are dealt with in a calm, and professional manner. • Supported store visual presentation through contributing creative ideas om visual display based on colour orders, weekly product best-selling reports, which drove sales by 10%.
• Supported the operation and successful coordination of 5 public events and gallery exhibitions per quarter. • Serving drinks and food during events. • Ensured strict adherence to health and safety policies and effective communication with stakeholders at all levels, resulting in 98% reduction in incidents or violations. • Collaborated with a team to handle an average of 1500 visitors per quarter, providing an enjoyable experience for all visitors.
• Provided customer care to over 500 visitors by answering enquires and providing to solutions to challenges in a calm and professional manner. • Preparing drinks and serving for visitors. • Responsible for handling cash and POS machine.
• Provided positive communication with an average of 50 customers per day and effectively dealt with customers inquiries to ensure excellent store experience. • Achieved 135% of monthly store targets by collaborating with the team to steer store sales while maintaining a high-standard shop floor in compliance with defined guidelines. • Supported the smooth operation in the store including managing fitting room, stock inventory and visual merchandising. • Providing customers with styling suggestions, leveraging product knowledge including colour, materials, garment care, stock to drive sales.