Highly motivated, fashion-oriented individual with experience in online sales and brick-and-mortar sales, as well as a combination of the two in a luxury retail environment. Experienced in analysis of fashion trends, social media marketing, retail management, and e-commerce operations. Incredibly strong interpersonal skills and customer service.
- Launched a highly efficient e-commerce team, blending online sales and brick-and-mortar sales in a fast-paced luxury retail environment - Managed the NotifyMe inbox from the women’s flagship store by distributing client leads to stores nation-wide in order to facilitate sales - Established personal relationships with clients and developed techniques for effective follow-up communication to drive further sales - Performed weekly conversion, closed rate, and digital clienteling reports on Excel for managers to present to the region
- Oversaw sales floor operations and delegated tasks to optimize productivity - Evaluated store’s capacity to meet daily sales goals, strategized new techniques to drive sales, and communicated ideas to associates - Welcomed customer inquiries and treated them as opportunities to teach associates how to approach a variety of situations
- Sparked conversation and made connections with customers to ensure the buying process was as comfortable and personalized as possible - Processed and packaged hundreds of online orders weekly - Top seller for several weeks straight, promoted to AM within 2 months
- Established part-time self-owned business to provide individuals with personalized skin care products and remote business opportunities - Developed social media marketing strategies to increase customer awareness through Instagram and Facebook - Maintained constant communication with customers to respond to inquiries and highlight product/order information
- Designed upscale footwear through use of online templates to customize construction, color, and material of products - Communicated with Italian manufacturer for production and development - Created unique brand by developing logos and personalized packaging, and marketing products via social media platforms - Received Staff Pick Award for outstanding branding and design
- Developed and executed order-fulfillment strategies to optimize process for busy online-purchasing division - Collaborated with a diverse team to carry out all phases of logistics from order-taking to shipment
- Operated internet resale business on several mobile applications to profit off of clothing and accessories by sourcing affordable, in-demand items - Researched prices and most successful methods of advertisement to ensure that each listed product appealed to consumers - Communicated with buyers to negotiate final prices, indicate dates of shipment, and respond to requests for additional product information - Received over 200 sales and five-star reviews across all platforms (Depop, Poshmark, eBay)