With a robust background in customer service across office administration and event coordination, I excel in client relations, maintaining confidentiality, and adapting to fast-paced environments. Proficient in English, Punjabi, and Urdu, I'm adept at serving a diverse clientele and handling various retail responsibilities efficiently.
• Handled day-to-day office operations, including managing incoming calls, emails, and correspondence • Greeted and assisted clients, providing a welcoming and professional first point of contact • Managed client databases and files, ensuring accurate and confidential record-keeping • Proficiently used office software (e.g., Microsoft Office Suite) to streamline operations • Assisted solicitors with document preparation and formatting for legal proceedings • Responded promptly to client inquiries and requests, delivering exceptional service and support
• Maintained consistent site security, enforcing rules, issuing notifications, and removing violators • Used initiative and independent judgment within established guidelines to respond appropriately to security situations • Eliminated unauthorised access through effective employee and visitor screening • Produced incident reports • Remained flexible in a rapidly moving environment and adapted to developing situations
• Assisting in the maintenance of the local area network • Monitoring online services. • Helping with various technical issues • Updating user accounts • Engaged with stakeholders to build relationships and brand awareness
• Assisting daily operations • Customer services • Contacting GPs using in-house software for repeat prescriptions • Produced daily reports • Providing feedback on daily tasks • Updating stock inventory electronically