With a strong background in luxury retail, I've delivered exceptional customer service and sales at Tom Ford, Harrods snd Space NK. I am fluent in English and Polish with basic in Russian and Italian. My expertise lies in beauty sales, personalised consultations, and meeting sales targets.
Achievements and responsibilities: • First point of contact to clients and introduction the brand products thru verbal and physical demonstration • Fragrance and make up products presentations in a passionate and personal manner • Preparing scheduled appointments and assistance clients thru out the visits • Verbal guidance and assistance during appropriate treatment and completing procedures within health and safety standards • Collecting data and guidance and results on a data base • Achieving sales targets and working closely individually and as a team member to achieve KPIs and deadlines • Maintaining high standards of product presentation and closely monitoring sales floor for security reasons • Opening and closing procedures including stock replacement , cleaning , reports files completing, banking , cashing up.
Achievements and responsibilities: • Use product knowledge, sales abilities and customer relations skills to drive substantial sales increases in dept. • Fostered relationships with customers to expand customer base and enhance loyalty and retention. Managed efficient till operations, including scanning items, processing payments and issuing receipts. • Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge. • Provided service with a smile, offering courteous, helpful advice to best-meet customer needs. • Assisted customers with signing up for store loyalty programmers and provide ¹details about key benefits. And customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation. • Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases. • Won store sales competition for "Black Friday" promotion, resulting in being recognised as "Sales Associate of the Month.
Achievements and responsibilities: • Provided a professional, friendly welcome to clients, putting them at ease ahead of treatments. • Improved retail sales by 15% through detailed aftercare advice and innate upselling abilities. , attended regular development programmes and schemes to offer best possible services. • Offered thorough, knowledgeable advice and service throughout treatments and procedures. Provided a professional, friendly welcome to clients, putting them at ease ahead of treatments. • Improved retail sales by 15% through detailed aftercare advice and innate upselling abilities. , attended regular development programmes and schemes to offer best possible services. • Offered thorough, knowledgeable advice and service throughout treatments and procedures.
I worked with Marcin at the beauty salon where he was a Beauty Consultant. Marcin was a very passionate and engaging employee with very upbeat and positive outlook on the business at that time. Punctual, great at keeping and expanding client's book. Always prioritising client's needs and well being at first. Marcin was a great team player yet individually he was curious and self assessing himself to gain more knowledge in order to provide better service and treatments to the customers. He was helpful and attentive. With his direct and friendly approach to customers, he was a great asset and beneficial to the business itself.