Dweet
Dweet
Open to Permanent
Open to Permanent

Mohammed Mudaseer Ali

Customer Care Executive
About

I am an experienced retail sales executive proficient in managing inventory, handling transactions, and providing excellent customer service. Skilled in promoting sales and maintaining well-organised stockrooms to ensure smooth operations and positive customer experiences.

Previous Brands
London Souvenir
Flipkart
Work Experience
Sales executive
Apr ‘23 - May ‘24
London Souvenir

Cash management • Refund and exchange processing • Product knowledge • Kept sufficient inventory supply and stock on shelves and in storerooms. • Promoted sales and special offers for discounts and merchandise options. • Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options. • Provided helpful, attentive sales support to generate positive customer feedback. • Managed transactions with high accuracy to achieve smooth till reconciliations. • Informed the manager of any product faults discovered. • Inspected stockrooms regularly to ensure they were organised, clean and secure

Customer care executive
Feb ‘22 - Feb ‘23
Flipkart

• Maintained excellent customer relationships by efficiently solving queries, complaints and issues. • Delivering information about a company's products and services. • Resolving issues and handling customer complaints. services. • Collecting customer feedback. • Assisting customer if they are facing a problem and troubleshooting it. • Help to place new order.

Retail Experience
Retail Category
High street
Luxury
Premium
High-end luxury
Work Environment
Department store
Shopping centre
Product Category
Menswear
Womenswear
Accessories
Footwear
Leather goods
Watches & Jewelry
Responsibilities
Greeting
Client Help
Complaint handling
Aftercare
Packaging
Returns & Exchanges
Styling
Transactions
Cash register
Upselling
Product demos
CRM
Storytelling
Product setup
Stockroom management
Health & safety
Product labelling
Stock control
Inventory control
Store Maintenance
Delivery processing
Online orders fulfilment
Client Advising
Languages
English - Fluent