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Iulian Ioan

Shift Manager
About

A first-year bilingual student at Kingston University studying real estate management. My experience as a shift manager at my latest job helped me acquire a variety of skills, including team leadership and customer service, which boosted my confidence and improved my ability to think critically and make decisions. I was chosen by my classmates to serve as the student representative during my foundation year, and I valued the opportunity to provide the course directors with feedback from the student body to make adjustments. I'm searching for customer service employment where I can put my experience to use and greatly benefit your business. I firmly feel that I could contribute to your team.

Previous Brands
2TR Football
KFC
Till work, Paper Round | Londis
Work Experience
Shift Manager
Sep ‘21 - Jun ‘23
KFC

● Responsible for the whole shop and well being of employees and customers. ● Cash management and banking of cash every night. ● Ordering goods and taking deliveries. ● Responsible for training of employees and the team to work per standard. ● Complete daily manager tasks on the Operations and Management System. ● Outstanding customer service skills to increase customer loyalty.

Assistant
Feb ‘18 - Feb ‘18
2TR Football

• Assisting the main coach to plan activities and lessons. • Set up equipment for the upcoming exercises. • Coach children and motivate them to improve their skills and confidence.

Paper rounds
Dec ‘16 - Aug ‘17
Till work, Paper Round | Londis

• Delivering newspapers every morning to around 100 homes per week. • Sometimes work on the till to gain some experience for the future. • Stock up products.

Retail Experience
Retail Category
High street
Premium
Luxury
High-end luxury
Work Environment
Boutique
Department store
Shopping centre
Flagship store
Travel retail
Outlet
High street store
Product Category
Menswear
Accessories
Watches & Jewelry
Footwear
Beauty & Fragrances
Responsibilities
Client Help
CRM
Complaint handling
Greeting
Aftercare
Upselling
Client Advising
Cash register
Packaging
Returns & Exchanges
Online orders fulfilment
Product setup
Inventory control
Product labelling
Health & safety
Store Maintenance
Stock control
Stockroom management
Languages
Romanian
English
Education & Training
Kingston University
‘23 - ‘23
Bachelors
Real Estate Management
BSIX College
‘17 - ‘20
Certificate of Education
Highgate Wood Secondary School, Highgate
‘12 - ‘17
studied GCSE History,