With extensive experience in fast-paced retail environments, I've mastered customer service, POS transactions, and sales promotions. Having worked at Nando's UK and McDonald's, my skills in enhancing customer satisfaction and operational efficiency are well-honed, particularly in high street settings.
• I anticipated the customer needs by providing them with high quality service ranging from delivering the food to cleaning the store whilst upholding brand standards and values • Accurately handled the POS system transactions that include credit, cash, exchange, returns and redunds to ensure a simple, seamless and accurate cashflow. • I actively encouraged the customers about the latest sales offers and loyalty programs that active within the company. • I happily guided customers through to their designated seats within the restaurant. •
• Deliver food on time and effectively. • Deliver food in safe and clean manner • I developed my customer service skills that helped me achieve my goals • I boosted the companies sales by 4% and increased customer satisfaction by 14%
• Replenished and stocked service stations, cabinets, and tables, and followed safety protocols to ensure an enjoyable dining experience. • Greeted customers and answered their questions about menu items, specialty items, promotions, and combinations. • Conducted accurate sales transactions in-store and on drive-thru shifts in an efficient and timely manner. • Cleaned assigned work areas, dining tables, and serving counters meeting establish quality standards.