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Tahmina Moharam

Customer Assistant
Previous Brands
Boots the Chemist
Boots the Chemist,Canary
Kinkao Korean
Sainsburys,Lewisham
WHSmith
Work Experience
Sales Assistant
Jan ‘23 - Now
WHSmith

• Delivering an exceptional customer service to all customers • Carrying out stock replenishment, ensuring all areas of the store remain tidy inviting customers to the store • Meeting high standards of display and visual merchandising helping customers find what they're looking for easily • Being part of a team supporting colleagues

Customer advisor
Jan ‘21 - Jan ‘23
Boots the Chemist

■ Greeting customers who enter the shop. ■ Assisting shoppers to find the goods and products they are looking for. ■ Being responsible for processing cash and card payments. ■ Stocking shelves with products. ■ Answering queries from customers. ■ Giving advice and guidance on product selection to customers. ■ Dealing with customer refunds. ■ Keeping the store tidy and clean, this includes hovering and mopping. ■ Responsible dealing with customer complaints.

Checkouts Assistant
Jan ‘20 - Jan ‘21
Sainsburys,Lewisham

• Assist customers and respond to their enquiries • Ensure that the displays and shelves in store remain neat, tidy, clean and fully stocked • Giving advice and guidance on product selection to customers. • Dealing with customer refunds. • Keeping the store tidy and clean, this includes hovering and mopping. • Responsible dealing with customer complaints. • Working within established guidelines, particularly with brands. • Serve customers on tills and self checkouts

Customer advisor
Jan ‘20 - Jan ‘21
Boots the Chemist

■ Greeting customers who enter the shop. ■ Assisting shoppers to find the goods and products they are looking for. ■ Being responsible for processing cash and card payments. ■ Stocking shelves with products. ■ Answering queries from customers. ■ Giving advice and guidance on product selection to customers. ■ Dealing with customer refunds.

Customer Advisor
Jan ‘19 - Jan ‘20
Boots the Chemist,Canary

Front-of-house (Waitress)
Jan ‘19 - Jan ‘20
Kinkao Korean

■ Welcomes customers when they arrive at a restaurant, cafe, or other eating or drinking establishment ■ Introduces customers to the menu and announces daily or seasonal menu specials ■ Answers questions about menu items, ingredients, and pricing ■ Takes customers' orders for food and drink by writing them on a ticket, entering them into a tablet, or memorizing them

Retail Experience
Retail Category
High street
Premium
Luxury
High-end luxury
Other
Work Environment
Boutique
Department store
Shopping centre
Flagship store
Pop-Up
Other
Outlet
Travel retail
High street store
Product Category
Menswear
Womenswear
Accessories
Leather goods
Watches & Jewelry
Other
Beauty & Fragrances
Footwear
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Aftercare
Storytelling
Styling
Returns & Exchanges
Product demos
Packaging
Client Advising
Online orders fulfilment
Upselling
Transactions
Cash register
Delivery processing
Store Maintenance
Inventory control
Order preparation
Stock control
Product labelling
Product setup
Stockroom management
Open/closing store
Health & safety
Languages
Bengali - Native
English - Work Proficiency
Education & Training
University of East London
‘20 - ‘24
LLB (Hon) LAW
College of Science, Business and Humanities
‘14 - ‘16
School Certificate
Global Scholar School & College
‘11 - ‘14
Secondary School Certificate SSC