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Shah Rafiul

Customer Service Assistant
About

I am a flexible and enthusiastic retail professional with experience in visual merchandising, inventory control, and customer feedback analysis. I thrive in dynamic retail environments and am eager to bring my adaptable skill set to temporary retail roles.

Work Experience
Customer service assistant
Jan ‘24 - Jun ‘24
Boots

Visual Merchandising: Creating and maintaining visually appealing displays that reflect onto the brands. Inventory Control: Managing stock levels and ensuring the availability of popular and high-demand products. Customer Feedback Analysis: Collecting and analyzing customer feedback to identify areas for improvement and enhance the overall customer experience.

Security Officer
Oct ‘21 - Now
Corps Security

As the first point of contact for incoming assets, it is my duty to greet all members of staff & 3rd party suppliers. As a part of my day-to-day duties, I must work closely within a team to ensure the highest level of security protocol is established and maintained by following all procedures for various initiatives that are put in place. Other aspects of my job include: • Meticulously ensuring compliance with government regulations • Reporting incidents with high degree accuracy • Patrolling and securing the area • Protecting the company's assets • Communicating any irregularities • Escalating any incidents up the chain of command where necessary • Working with the team to continuously improve the security of the premises

Maths Tutor
Oct ‘19 - Oct ‘21
Academia Tuition Centre

Using use my skills in teamwork and communication to collaborate with other tutors to educate students to a high standard of education. My duties included planning and delivering high quality lessons which allowed me to hone my skills on effective communication as well as helping me thrive in my time and task management. Other duties included: • Planning lessons based on the schedule of learning • Deriving lessons for target students based on ability • Task management

Customer Service Assistant & Chef
Jan ‘16 - Dec ‘19
Stargrill & Authentic Curry Pot

During this role I had to balance different aspects of the job by being able to serve customers, by taking orders, cooking food, prepping, packing, taking online queries, ensuring correct meals are sent with the correct drivers and performing mathematical administrative tasks.

Retail Experience
Retail Category
Other
Work Environment
Other
Product Category
Other
Responsibilities
Greeting
Client Help
Storytelling
Complaint handling
Cash register
Transactions
Online orders fulfilment
Packaging
Client Advising
Open/closing store
Health & safety
Store Maintenance
Recommendations
Anonymous
Worked in the same company but different group - Pharmacy assistant, Boots
Jan 2024 - Jun 2024

During Shah's time working with me at Boots as a customer advisor, I have consistently observed his exceptional performance. Shah always goes above and beyond to assist customers, ensuring their needs are met with a friendly and helpful attitude. His comprehensive knowledge of our products and services has been impressive, as he consistently demonstrates the ability to recommend suitable products to customers, contributing to increased sales and customer satisfaction. Shah works well within the team, often stepping up to support colleagues during busy periods, and his willingness to share knowledge and assist others has fostered a positive and cooperative work environment. His initiative in resolving issues, whether involving customer complaints or operational challenges, has ensured smooth operations and high customer satisfaction levels. Additionally, Shah's punctuality, reliability, and adherence to company policies have set a great example for others. Overall, Shah's contributions have been invaluable, and his efforts have significantly impacted our store's success. I highly recommend Shah for any future role he may pursue.

Languages
English - Native
Bengali - Basic
Education & Training
Queen Mary University of London
‘19 - ‘21
Bachelor of Science