With a background in customer service and retail management at Yifang, I specialise in overseeing daily operations and inventory control. My adaptability helps me thrive in fast-paced retail environments. Additionally, my experience as a Trainee Nail Technician has enhanced my product knowledge and customer service skills.
• Oversee daily shop operations, including social media management, cooking toppings, and drink preparation. • Deliver exceptional customer service by taking orders and serving customers promptly and courteously. • Supervise and mentor new employees, diligently managing weekly rosters for optimized productivity. • Maintain meticulous inventory control to ensure consistent stock availability and a seamless customer experience. • Foster a culture of open communication and teamwork within the team, ensuring a harmonious work environment.
• Manicures and Pedicures: Experienced in providing high-quality manicures and pedicures, ensuring exceptional grooming and nail care. • Product Knowledge: In-depth knowledge of nail care products, including polishes, gels, acrylics, and nail extensions. • Sanitation and Hygiene: Committed to maintaining a clean and sanitary work environment to ensure the safety and well-being of clients. • Customer Service: Skilled in delivering excellent customer service, addressing client needs, and ensuring a positive salon experience. • Appointment Management: Efficient in scheduling appointments and managing bookings to optimize daily salon operations. • Time Management: Well-organized and able to prioritize tasks to maximize efficiency and meet appointment schedules. • Adaptability: Flexible in handling various nail-related requests and adapting to changing trends and styles. • Reception Duties: Experience in handling reception tasks, including phone inquiries, appointment bookings, and payment processing.
• Demonstrated an exceptional flair for creativity and an acute attention to detail in crafting exquisite nail designs for discerning clients. • Employed active listening and exceptional communication skills to ensure complete client satisfaction. • Successfully managed reception duties, skilfully scheduling appointments, processing payments, and providing first-class client care.
• Acquired invaluable practical experience under the guidance of an experienced nail technician. • Cultivated exceptional customer service skills, adeptly handling appointments, phone inquiries, and payment processing. • Progressed to serving real clients after achieving mastery on practice hand models.