With a proven track record at Kilburn Shop, I've mastered delivering exceptional customer service and achieving sales goals. Skilled in engaging customers, sharing product knowledge, and fostering a positive workplace, I thrive in fast-paced retail environments, adapting to various roles with ease.
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service • Maintaining personal and productivity goals • Attending to the till • Delivering sales, outstanding customer experience and operational expectations • Connects with every customer by asking open-ended questions to assess needs • Contributes to a positive and inclusive work environment • Ability to learn and share expertise of products and trends to fit customer needs.
(ATC Nigeria NOC) Telecommunication • Surveillance • Prompt escalation of incidents to field teams and other stakeholders involved • Monitoring and follow up on escalation to ensure service restoration • Monitoring of network element using the Space NOC tools and Salesforce in generating query tickets • Attention to details • To provide support to service users in a group and individual basis • To effectively work and communicate with colleague as part of a team • To take on the role of shift co-ordinator when required.
(ATC Nigeria NOC) Telecommunication • Shift co-ordinator • Efficient management of customer complaints and escalations through phone calls, sending and responding to mails and also on social media. • Monitoring and managing network alarm events event service outages and performance deterioration of network. • Attend to emergency faults and ensure that all faults are rectified in accordance with SLA. • Maintain a sound working relationship between the network operations and all associated parties, within the company and external.