As a sales professional with 5 years of experience in retail and customer service, I am dedicated to enhancing both my workplace and personal skillset. I am known for being friendly and forward-thinking, constantly seeking innovative ways to improve processes and outcomes. My warm and welcoming demeanour fosters a positive work environment, ensuring that my teammates are happy and motivated. Confident in various retail roles, I am committed to increasing business productivity and delivering exceptional customer service, which I find highly rewarding. With a background in the beauty industry, I take pride in maintaining impeccable personal hygiene and appearance, always ensuring I am presentable and professional at work. I bring extensive retail expertise and adaptability from roles at HHBEAUTY LONDON, Space NK, Selfridges, Birkenstock, and Clarks. Skilled in customer service, sales, product knowledge, and store operations, I thrive in dynamic environments across high-end luxury to high street settings.
Ensured a welcoming guest experience during night shifts, treating guests as individuals and making their stay special Managed guest check-ins and check-outs, processed payments, and handled Expedia bookings Assisted the night manager with various tasks including breakfast bags and floor walks Answered phones and managed guest booking requests using the Opera booking system
Ensured a welcoming guest experience during night shifts, treating guests as individuals and making their stay special Managed guest check-ins and check-outs, processed payments, and handled Expedia bookings Assisted the night manager with various tasks including breakfast bags and floor walks Answered phones and managed guest booking requests using the Opera booking system
Provided excellent service to internal and external customers Answered all incoming calls for OXO and managed bookings using Sevenrooms and OpenTable systems Executed sales strategies and tasks as directed by the Events and Sales Manager
• Maintaining the standard of the shop floor replenish stock and bring them to the shop floor. • Assisting Visual merchandising • Offering 1 to 1 customer service • Colour matching and makeup consultation • Skincare consultation • Advising customers of the latest products to purchase also assisting customers with their inquiries. • Match similar items to suit the customer’s preference and stock checking. • Remain updated with the latest deals and ensure I achieve sale targets daily. • Stockroom replenishment • Delivery logging • Signing customers up to our loyalty card
Main correspondence for information on limited edition collection • Advising customers • Customer service • Maintaining concession
Served as an emergency key holder and trained new staff on product knowledge and conduct Developed training material for staff and maintained shop floor standards Offered 1-to-1 customer service and advised customers on fashion and product purchases Managed stockroom replenishment and ensured achievement of daily sales targets
I worked alongside my college to promote my college course. I demonstrated special effects makeup on members of the public and spoke about my college.