With a rich background in luxury retail, I excel at personalised customer service and sales in high-end environments like Selfridges and Canada Goose. Skilled in upselling, stock management, and fluent in basic Arabic, English, and Dutch, I'm adaptable and thrive in dynamic settings.
• Greeting and checking in members and guests • Answering phone inquiries and providing customer service • Scheduling appointments and classes • Processing payments and maintaining accurate records • Updating member information in the database • Assisting with marketing and promotional activities/ Providing general administrative support
• Manage venue team • Delegating rotas and team administration to meet KPIs and profits; • Liaising with internal teams for events and food & beverage and facility staff.
• Quality Control Officer (IPC) for the testing site to monitor the health and safety protocols of the staff; • Promoted and encouraged government compliance with social distancing, protection, and hygiene against Covid in essential retail environments; • Communicated with customers and the public to educate and support them to adhere to guidelines; • Worked with a team to manage traffic and kept overall premises safe and disinfected.
• Customer sales agent providing tailored services to high-profile customers to make purchases of goods £1,000+; • Attending industry fashion events to promote the Canada Goose branding to build brand awareness for new campaigns, and collections to share brand stories.
• Assisted customers with product searches and provided a great shopping experience; • Worked with a team to assist in achieving sales targets whilst keeping the store fully stocked and presentable.
• Outbound calls by calling supporters to complete up to 100 welcome calls per day; • Inbound calls representing over ten charities such as The British Red Cross, Great Ormond Street Children's Charity and Vision World. Other Work Experience
• Using Adobe Photoshop and CorelDraw, worked on client briefs on behalf of Baba Ali to produce a range of marketing collateral (business cards, banners, leaflets, and signs) • Sourced projects and clients for the company and supported the overall relationship
• As a mentor guided and tutored 12 under-performing students from marginalised communities; • Attended meetings on behalf of students to address complaints and discuss performance plans.
• Worked on and delivered research on behalf of clients to understand their customers and target audiences; • Overlooked interviews undertaken by colleagues to ensure they were handling the research effectively and when needed undertook interviews with participants.