Enthusiastic and creative person always looking to improve and learn more, happy to work in a team and with own initiative. 5 years of sales customer-focused with successful sales experience in busy boutiques, and a positive, confident approach. Well developed-skills in the customer journey, forming strong relationships with clients and offering expert advice according to their needs and personal KPIs. Confident and fast learner of new programs/procedures and ability to transfer to others. Studied at the Footwear design school close to Venice with a previous Bachelor's degree in Industrial Design resulted in working for 3 years as a designer and developer for different shoe factories. Harrods induction approval for working as Sales advisor. Sincere interest in art, fashion, design, new technologies, illustration, and contemporary exhibitions.
- Provide luxurious experiences to the Clients - Engaging with clients and creating strong relations, supporting the CRM campaigns - Strong understanding of the company values and ability to product storytelling - Independent to operate the POS and Sales Management System - Exceed the weekly and monthly KPIs and sales goals - Supporting Store tasks and the Stock when needed - Supporting the web store in preparation for orders and deliveries - Expert in the personalization service and embossing of leather - Supporting the after sale-service - Flexible in helping other departments - Worked in different Longchamp Boutiques within the London area: New Bond Street, Harrods, John Lewis Oxford Street, Peter Jones, Westfield White City, Kingston Bentalls, Fenwick Brent Cross - Harrods induction approval Show less
- Exceed weekly and monthly KPIs and sale goals - Exceptional luxury customer service and ability to build professional relations with clients - Strong understanding of the company values and the process of shoes - Arranging deliveries and stockroom responsibilities - Responsibility for the shoe care products' weekly order - Responsibility for the after-sale service - Supporting the Assistant Manager in the markdown process, process consolidation, stock check
- Serve food and maintaining customer relationships and addressing customers needs - Provided and maintained a clean and tidy restaurant for staff and guests
- Strong understanding of the 3D modelling and CAM - Ability to traduce the initial idea of the luxury brand to the final prototype - Designing heels and bottoms of the shoe - Developing custom products for a fashion show with the 3D prototyping machine - Ensure multiple deadlines met with the clients’ request Software: Delcam Powershape, Delcam Powermill, Haas milling machine
Supporting the office team in many duties: - trend research, drawings, CAD, creating bills of materials, detailing the prices and product classification - development of a wide variety of women shoes for the different markets - reviewing patterns, fit and style amendments Software: Rhinoceros, Photoshop, Bills and costing program
- Working on a range of domestic and commercial projects utilizing customer requirements and industry standards ensuring multiple deadlines - Designing and developing the idea from the sketch to the 3d including real prototypes Software: Rhinoceros, 3ds Max, Keyshot, Photoshop
- Assisting the artist in stage 1 of the lost-wax casting - Preparation of the wax and moulding the product by hand following the guidelines - Ensure to finish each sculpture in a timely manner and to respect deadlines
- Assisting the office team in different duties: trend research, drawings, CAD, creating bills of materials - Collaboration with some skill workers in different departments
- Assisting and supporting the Product developer of Marc Jacobs and catwalk - research of new materials, trends and techniques for the new ideas - Involved in the meetings to understand the design and specifications - Inputting information into the computer system for the creation of technical sheets