Senior Retail Manager with 15+ years of experience in Luxury Retail Industry across: Leather Goods, Ready to Wear, Shoes and Fine Jewellery-Fine Watches. Department Stores and Boutique Flagships management: 8 years in Harrods London, 3 years in Selfridges and 4 years in Stand-alone Boutiques/Flagship Stores. Skilled in Boutique opening/operations, strong sales and negotiation skills, front/ back office Business forecasting and planning Boutiques (re)structuring with clear strategy and business vision.
Head of Client Development | Dweet | Sept 2022 to present ● Manage day to day client account data ● Work closely with Business Development, Product, Live Opps and Talent team ● Monitor client level data such as Pipedrive dashboard ● Prospect B2B
Management of Flagship Boutique, Whole Sale POS ●Reportingdirectly to Brand Director ●Headcountand Boutique restructuration ●Boutiqueevents and major Fine watches Swiss events
Management of 3 retail Boutiques, 1 Outlet, overseeing 2 Whole Sale POS Harrods/Selfridges ●Reportingdirectly to European Director, daily communication with Milan HO/New York HQ ●£10M+turnover with 50 employees under my zone responsibility ●CRMprogram implementation: Client retention by increasing Locals +20% clients in both Stores Regent Street and Westfield (British local CRM project) ●Launchedautomatic replenishment system from Regent Street Boutique and UK stores ●Boutiqueevents in Paris and London (Paris management cover for 3 month): generating 3 times the ROI expectations ●Teamdevelopment with 3 promotions within 6 month: 1 European Operation manager, 1 Store Manager and 1 Boutique Supervisor ●Significantlydecreased staff turnover: from 82% end of 2018 YTD to 13% end of 2019 mainly due to Boutiques structure implementation with clear team responsibilities
Annual Turnover: £3.5M Management of 16 Headcount, including back of house team ●CRMdevelopment project within UK: by appointment implementation increasing monthly TO by 15% ●SignificantBoutique Kpi's increase: +10% UPT 2019 vs. 2018, +15% conversion rate ●Clientevent organization in store: budget, ROI always achieved ●Recruitmentand Payroll: liaising with Tapestry Coach HR Department –UK hiring manager ●BoutiquePNL –Invoice management –Boutique maintenance full responsibility ●Buyingsession in New York for UK boutiques: stock allocation to optimize sell-thru ●Inductionand Training program launch for International Senior Management, UK boutiques' best practice implementation across European Boutiques ●Teamdevelopment: weekly training implemented across UK, spot coaching program, monthly appraisals, cross staffing and team responsibilities review French – mother tongue
Annual Turnover: £3.5M Management of 16 Headcount, including back of house team ●CRMdevelopment project within UK: by appointment implementation increasing monthly TO by 15% ●SignificantBoutique Kpis increase: +10% UPT 2019 vs. 2018, +15% conversion rate ●Clientevent organization in store: budget, ROI always achieved ●Recruitmentand Payroll: liaising with Tapestry Coach HR Department –UK hiring manager ●BoutiquePNL –Invoice management –Boutique maintenance full responsibility ●Buyingsession in New York for UK boutiques: stock allocation to optimize sell-thru
Opening of a £2M turnover concept store, brand representation within luxury retail network ●Managementof 8 team members: 7 Sale Assistant, 1 Stock Manager ●Buying4 times per year to anticipate business performance: Dior Paris headquarters/Showroom ●UnderstandMount street environment: competition-restaurants-hotels ●Organizationof various clients events: trunk shows/product presentations/by appointment
Leather goods and Fashion accessories department ●Managementof 16 team members: 15 Sale Assistant, 1 Stock Manager ●BoutiqueEvents-Trunk show and Clientelling-CRM actions
Annual Turnover: £22M for 152 SqM ●Teamof 25 headcounts including 3 Assistant Managers and 2 Senior Sales ●Teamtraining on different product families (training Rota, spot coaching, role plays)