I excel as a Sales Assistant at Cleopatra Hair & Cosmetics, specialising in customer service, upselling, and visual merchandising. I thrive in dynamic retail environments and am fluent in English , Spanish , Arabic and Somali
• Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs. • Utilised product knowledge to upsell and cross-sell, enhancing customer purchases and store revenue • Maintained high standards of visual merchandising to promote store layout and product presentation. • Greeted customers upon entry, offering assistance and guidance to enhance shopping experience. • Monitored fitting rooms, assisting customers with garment fitting and providing honest feedback. • Assisted in organising in-store promotions and events to attract new customers and retain existing ones. • Fostered a positive team atmosphere, encouraging collaboration and mutual support among colleagues.