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Naomi Holder

Media Student
About

With proven expertise in enhancing customer experiences and a knack for upselling, honed at Warner Bros. Studio - Harry Potter Studio Tour, I excel in dynamic retail settings. My background demonstrates strong sales capabilities and dedication to maintaining high service standards.

Previous Brands
Online English Tutor
Warner Bros. Studio - Harry Potter Studio Tour
McDonald's
Work Experience
My Tutor
Jan ‘24 - Now
Online English Tutor

• Design and deliver engaging online English lessons tailored to individual student needs, ranging from beginner to advanced levels. • Utilize various digital platforms and resources to enhance interactive learning and ensure a dynamic educational experience. • Assess student progress through regular assignments and feedback sessions, helping students improve their language skills measurably. • Develop personalized learning plans based on student assessments to address specific weaknesses and reinforce strengths. • Foster a supportive and encouraging learning environment to boost student confidence and interest in English language studies.

RETAIL ASSISTANT
Jul ‘22 - Aug ‘23
Warner Bros. Studio - Harry Potter Studio Tour

• Managed photographic operations, including camera handling and photo editing, enhancing customer experience through personal engagement. • Achieved a 20% increase in upselling photographic products through effective customer interaction and product presentation. • Received commendations for maintaining high service speed and quality during peak periods.

CREW MEMBER
Dec ‘20 - Jul ‘22
McDonald's

maintaining optimal food quality and customer satisfaction. • Implemented hygiene and safety protocols, reducing compliance issues by 30%.

Retail Experience
Retail Category
Other
High street
Luxury
Work Environment
Other
Flagship store
Product Category
Other
Responsibilities
Greeting
Client Help
Storytelling
Product demos
Upselling
Transactions
Cash register
Packaging
Returns & Exchanges
Product setup
Open/closing store
Health & safety
Stock control
Store Maintenance
Languages
English - Native
Spanish - Basic
Education & Training
University of Leicester
‘22 - ‘24
Bachelor of Arts
Bushey Meads School
‘20 - ‘22
A Levels
Canons High School
‘15 - ‘20
GCSEs