With a robust background in customer service and sales within the banking and automotive sectors, I excel at identifying client needs and enhancing customer relationships. Proficient in Mandarin, Cantonese, and English, my adaptability and commitment to quality service are my strengths.
Responsibility • Strengthen relationship with customers to identify customers' needs and recommend appropriate financial services to meet their need so as to achieve business target • Participate in diferent promotion events • Deliver quality services to customers
• Proficiently sold a wide range of new vehicles • Developed tool to track personal sales opportunities, potential deals, and finished contracts • Selling finance, insurance and point protection products CMB Wing Lung Bank Financial Service Trainee May 2021 – Oct 2021 Responsibility • Strengthen relationship with customers to identify customers' needs and recommend appropriate financial services to meet their need so as to achieve business target • Proactively identify customer needs and ofer appropriate banking services and solutions • Maintain awareness of operational risks and adhere to relevant policies and guidelines
Responsibility • Providing updates products information and encouraging product sales • Update client information into system for selling propose • Handle incoming calls and provide customer service to clients to keep service quality • Maintain good relationship with existing clients to achieve target sale