I am a dedicated retail professional with over 3 years of experience, specialising in customer engagement and product recommendations. At Superdrug and Karine and Co, I honed skills in POS systems and stock management, ensuring exceptional shopping experiences.
• Delivered attentive and personalized service to upscale clientele in a casual luxury setting. • Demonstrated comprehensive knowledge of menu items, pairing recommendations, and wine selections. • Collaborated with team members to ensure seamless dining experiences during high-pressure shifts. • Served high-profile members and guests, ensuring confidentiality and discretion at all times • Supported management in training new staff members to uphold club standards.
• Worked closely with the management, host and runner team ensuring our guests received the best service. • Looked after all my guests, advising them through the food and drinks menu. • Passed all my mystery diner guests, receiving 100% on my latest report. • Served a high number of guests during our busiest hours, making sure to meet every single guest's needs.
• Managed FOH team, assigning them with different sections and tasks. • Directly dealt with customer complaints and other issues. • Cashed up at the end of the shift and completed the weekly banking. • Ordered and entered invoices onto Market Man. • Carried out stock count of all drinks including alcohol and food such as cakes and pastries. • Worked closely with the kitchen staff to make sure any modifications due to allergies or intolerances were followed through and that any complications were communicated within management.
• Demonstrated superior customer service skills; I ensured that all guests received prompt, attentive service. • Complied to quality expectations and standards and conceded to all the alcohol regulations. • Engaged in incentives to push sales. • Took orders and helped the team to serve food and drinks.
• Answered customers' questions and provided them with product recommendations. • Selected and prepared orders for click-and-collect. • Utilized the POS system to serve customers. • Helped meet the daily goals for registering Superdrug sim cards, health and beauty cards, and Starbuy items.
• Welcomed customers into the store and provided specialist advice on products and assisted them in selecting appropriate gifts. • Handled POS system transactions which included credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow. • Completed daily stock checks and rectified any discrepancies, alongside ensuring displays and safes remained locked and secure.
Aliyah brought great energy to the team whilst working at The Twenty Two. She was very proactive and hardworking, great with our guests and found it easy to get along with almost everyone she came across. Her ability to use initiative and team lead was one of many of her strengths along side her can do positive attitude.