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Easha Oreen Gofran

Retail, Marketing, and Content Marketing
About

With a fervour for luxury fashion and commitment to sales goals, I excel in fostering strong customer relationships and multitasking in fast-paced settings. Fluent in English and adaptable, I'm available after class and weekends, bringing extensive experience in client advising, upselling, and stock control.

Previous Brands
e&e Jewellery
Cafe Eden
UNILEVER BANGLADESH
Top Ten Mart
Work Experience
Sales Retail Assistant
Jan ‘24 - Apr ‘24
e&e Jewellery

• Assisted customers in finding the right jewelry pieces based on preferences and needs. • Developed deep understanding of e&e's jewellery products. • Processed transactions using store's point-of-sale (POS) system. • Ensured visually appealing and well-organized jewellery displays. • Successfully performed the Till-Operations, and earnestly learned the closing and opening till functions.

Jan ‘23 - Dec ‘23
Cafe Eden

• Greeted customers warmly and provided menu recommendations. • Efficiently managed food and beverage orders with attention to detail. • Communicated effectively with kitchen staff for timely order delivery. • Promoted specials to enhance customer experience and increase sales. • Collaborated with colleagues to maintain cleanliness and organization in dining area. • Processed payments accurately and efficiently.

Marketing Specialist Assistant
Jan ‘22 - Dec ‘23
Unilever

• Managed social media channels and created engaging content. • Wrote press releases and external communications about company news and achievements. • Planned and executed marketing events, increasing webinar sign-ups.

Retail Assistant
Aug ‘20 - Dec ‘21
Top Ten Mart

• Educated customers on product features and benefits, leading to sales increase. • Provided personalized styling advice. • Contributed to positive customer feedback and brand loyalty.

Customer Service Representative
Feb ‘19 - Jul ‘20
Top Ten Mart

• Resolved customer issues in a timely and empathetic manner, reducing complaints. • Managed social media channels and created engaging content. • Wrote press releases and external communications. • Planned and executed marketing events, increasing webinar sign-ups.

Retail Experience
Retail Category
High street
Luxury
High-end luxury
Work Environment
Department store
Shopping centre
Flagship store
High street store
Outlet
Travel retail
Product Category
Menswear
Womenswear
Accessories
Leather goods
Watches & Jewelry
Footwear
Beauty & Fragrances
Responsibilities
Greeting
Client Help
Complaint handling
Aftercare
Styling
Client Advising
Upselling
Transactions
Cash register
Packaging
Online orders fulfilment
Returns & Exchanges
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Order preparation
Store Maintenance
Open/closing store
Health & safety
CRM
Product demos
Product setup
Languages
English - Fluent
Bengali - Native
Hindi - Fluent
Urdu - Fluent
Education & Training
University of East London
‘24 - ‘27
BSc (Hons) Accounting and Finance with International Foundation Year (Malvern House)
Accounting and Finance
SYDNEY INTERNATIONAL SCHOOL
‘23 - ‘23
Accounting, Economics, and Mathematics (A'levels)
SYDNEY INTERNATIONAL SCHOOL
‘21 - ‘21
GCSEs (O-levels)
Cambridge Assessment
IELTS (Academic UKVI) - 7.5