I bring extensive customer service and team supervision experience from Wingstop, excelling in high-pressure environments. Skilled in stock management and staff training, I'm adaptable and ready for dynamic retail sales roles with a focus on delivering exceptional client experiences.
• 111 Call handling • Calling patients and informing them of the wait times for an ambulance • Cancelling any dispatched ambulances • Listening to the patients' needs and acting accordingly to what they need • Confirming patients' details. • Working 12+ hour shifts • Using triage systems
• Handing tax rebates • Following a script but also improvising the calls to suit the conversation. • Outbound calls • Using an excel spreadsheet to fill out the customers details to calculate their estimated tax refund. • Hitting targets daily
• Serving food to customers • Memorising orders • Taking payments • Being organised within our sections and also being able to help out our colleagues during busy hours. • Closing the store as efficiently and quickly as possible • Bar work • Working full time during full time education and balancing both Warehouse operative (Worked with an agency throughout 2020-2022) • Working at many different warehouses through agency's like indeed flex or GIG at places like Sainsbury's and Waitrose • Lifting heavy loads in the correct manner • Achieving daily targets Wing-stop (Supervisor) January 2018- October 2020 • Learning how to log stock in digital spreadsheet. • Training new employees in the correct manner • Restocking the freestyle machines • Creating rotas in time for the following week in regard to everyone's availability. • Supervising the crew members on shop floor and tills