Postgraduate business and management student with 1-year experience in customer service seeking opportunities in sales, marketing, HR, and finance.
• Answering customer queries and questions face to face or by phone/email • Carrying out tasks assigned by line manager • Selling, tracking, and refunding products • Delivering excellent customer service and monitoring customer satisfaction.
• Performed product demos for 200+ customers. • Ensured process efficiency handling by resolving process Complaints and issues with a 90% accurate turn around time. • Maintained responsibility for several sections ofthe store as instructed by manager,ensuring the shop floor in replenished and good house keeping is maintained throughout all areas in the store.
• Giving Technical support for Lorex US customers. • Trained and Managed a team of 5 associates to dynamically Implement end-to-end process strategies meant for users under retention group. • Took access to the US customers systems and resolved technical issues with lorex security cameras.
• Managing social media platforms • Attract fundraisers through video and post advertisements. • Organizing daily logistical operations
• Teaching English to special needs and socially disadvantaged children. • Managing charity school daily routine procedures, lineup, break time, lunch. • Scheduling and organizing regular events and activities.