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Tasnim Ebad Mahin

sales associate
Previous Brands
APA Events and Security (Leyton Orient FC)
APORUPA HANDICRAFTS (SYLHET
CO OP (WESTWOOD LN, SIDCUP DA15 9PS)
Greycoat Lumleys
Work Experience
Sales Associate
Nov ‘22 - Mar ‘23
Harrods

• Skilled in providing excellent customer service and resolving customer inquiries • Developed strong product knowledge, enabling customers to make informed decisions • Taking care of shop floor and the in-store merchandise • Made sure products and in-store merchandise were well stocked

Catering Mixed Staff
Sep ‘22 - Now
Greycoat Lumleys

• Maintained positive customer relations, ensuring guests received an excellent dining experience. • Assisted in the successful execution of all catered events, from casual gatherings to large formal events. • Adhered to all food safety, sanitation, and hygiene standards when preparing and serving food. • Collaborated with the kitchen staff and other event staff to ensure the smooth running of each event.

Steward
Aug ‘22 - Now
APA Events and Security (Leyton Orient FC)

• Made sure the crowd were in control • Interacted with customers and helped them with their questions • Trained new stewards on proper techniques.

CUSTOMER TEAM MEMBER
Aug ‘21 - Jul ‘22
CO OP (WESTWOOD LN, SIDCUP DA15 9PS)

• Stocked shelves and took care of delivery • Kept track of time and thinking on your feet • Made sure the entire shop floor was organized and clean

SALES ASSOCIATE
Jun ‘19 - Feb ‘20
APORUPA HANDICRAFTS (SYLHET

• Skilled in providing excellent customer service and resolving customer inquiries. • Implemented innovative strategies to increase sales and customer loyalty. • Managed product inventory and restocking to ensure availability. • Directed customers to merchandise within the store

Retail Experience
Store Approvals
Harrods
Retail Category
High street
Premium
Luxury
High-end luxury
Work Environment
Department store
Boutique
Shopping centre
High street store
Travel retail
Flagship store
Product Category
Menswear
Accessories
Leather goods
Watches & Jewelry
Footwear
Beauty & Fragrances
Other
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Aftercare
Storytelling
Styling
Client Advising
Upselling
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Product demos
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Store Maintenance
Order preparation
Health & safety
Open/closing store
Languages
English
Education & Training
University of Surrey
‘20 - ‘24
Automotive Engineering BEng