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Alice O'Reilly

Customer Service Assistant
About

I'm an adaptable retail professional with experience at The Savannah and Morrisons. Skilled in customer service, multitasking, till management, and stock replenishment, I thrive under pressure, delivering exceptional customer experiences across diverse retail environments.

Previous Brands
The Savannah
Morrisons
Hall.co
Work Experience
Customer Service / Cafe Assistant
Sep ‘23 - Jan ‘24
The Savannah

• Developing my customer service skills further working at a variety of different branches of the shop and cafe chain. Learned how to quickly adapt to a new environment, represent the company and serve customers efficiently. Duties included working on tills, handling food, ensuring attention to detail, opening and closing the stores.

Customer Service Assistant
Jan ‘21 - Aug ‘23
Morrisons

• A demanding customer service based role involving working under pressure during intense holiday seasons and acting as an enthusiastic representative of the company. Daily duties involved working behind the tills and kiosks, stock replenishment, (whatever else make it up). Learned to work both in a large team and independently while quickly adapting to the large scale supermarket, learning where every item was located.

Waitress and Kitchen Porter
Sep ‘19 - Oct ‘21
Hall.co

• A fast paced position at a high level wedding catering company providing impeccable service to customers. Responsibilities included serving food for up to 200 people, clearing tables, maintaining a positive attitude and remaining calm when unexpected situations arose. In this I developed my problem solving skills and how to work under pressure.

Retail Experience
Retail Category
High street
Premium
Luxury
High-end luxury
Work Environment
Boutique
Department store
Shopping centre
Pop-Up
Flagship store
High street store
Travel retail
Outlet
Product Category
Womenswear
Beauty & Fragrances
Accessories
Footwear
Leather goods
Watches & Jewelry
Responsibilities
Greeting
Client Help
Complaint handling
Storytelling
Aftercare
Product demos
Client Advising
Upselling
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Styling
Product setup
Product labelling
Inventory control
Delivery processing
Order preparation
Store Maintenance
Stock control
Open/closing store
Stockroom management
Languages
English
Education & Training
University of the Arts London, Camberwell College of Arts
BA