With extensive retail experience at HomeSense and Harrods, I excel in customer service, sales transactions, and inventory management. Known for my adaptability and professional manner, I'm seeking a flexible sales associate position to utilise my skills in dynamic environments.
• Working with the Onboarding team to ensure new corporate partners are fully registered with an active account • Establishing an initial relationship with corporate partners to better understand their needs and requirements • Working with Onboarding, Customer Services, Supply Chain, Logistics teams to ensure operational arrangements are fully in place • Provided technical support and troubleshooting assistance to corporate partners who used the company platform on their devices • Zendesk software for ticketing to support team with customers by telephone and email • Single point of contact for queries for device compatibility, software updates and application functionalities • Knowledge of various devices and operating systems with strong communication of technical information • Escalating complex technical issues to higher-level support teams for resolution • Managing inventory and coordinating with other departments to ensure devices are configured and deployed • Training new employees on how to use devices and software • Inducting new employees including of other teams with a start-to-end of the process • KPIs evaluate performance and effectiveness of service process including Interaction, Communication and Problem Solving
• Zendesk software to support and assist customers by dealing with enquiries such as payments and deliveries, resolving issues, and providing technical support by telephone, email and live chat • Working as part of a team to support UK and international branches but also independently to ensure customer enquiries are addressed within the standard timeline • Logging late and wrong deliveries by the Courier as well as other complaints • Escalating logistics and delivery issues with Courier companies • Liaising with charities to dispatch merchandise to under privileged children and to sponsor events • Prioritising projects by season including Halloween and Christmas • Ensuring GDPR compliance
• Initial point of contact for the public to achieve first call resolution, coronavirus testing advice and bookings • Completing clarity and identification validity checks • Conducting checks on NHS medical records • Advising on drive-through and walk-through centres with available appointments • Advising on exceptional circumstances to fast-track vaccinations or referrals to GP • Note taking on each and every call for audit purposes and for any follow-up telephone calls
• Onboarding of new staff including their IT equipment, payslips and relevant registrations • Calendar management including organising and planning meetings • Helping draft bids for consulting services to clients within the public sector • Registering revenue and invoices for accounts on Excel for the Accountant to review and file with HMRC • Sorting and distributing incoming post and organising and sending outgoing post
• Resolving product or service problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment • Handling complaints, provide appropriate solutions and alternatives within the time limits and follow up resolution • Inventory management to price new products and promote underselling ones at clearance • Shop floor and window layout changes on a weekly basis to display and promote merchandise • Customer service including cashier duties to process payment transactions, refunds, exchanges and vouchers and assist customers with queries and product advice
• Greeting customers, and addressing their questions and queries • Assisting customers effectively by solving customer disputes • Operating counter to process payment transactions in card, foreign currencies and Ali Pay • Maintaining an orderly appearance of counters in the shop floor and ensuring sufficient inventory
Lexi Cinema (social enterprise), Kensal Rise, London • Co-ordinating parties, book and product launches at venue • Ensuring technical equipment was in working order • Checking inventory and re-ordering
• Onboarding of new staff including inductions, policies and start-up equipment • Screening and directing phone calls and distributing correspondence • Monitoring the Managing Director's email and responding accordingly • Calendar management including organising and planning meetings • Logging invoices and expenses for the Accountant • Inventory management of office equipment and stationery
Izza is a professional with strong punctuality and structured. Her ability to organise my personal and professional files helped maintain a very busy professional schedule. She dealt with supplier and contractor correspondences promptly. Izza is reliable in terms of special projects especially during my travels when I could depend on her to respond on my behalf.