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Gem Norley

Senior Supervisor
About

Experienced worker in customer and client facing roles for over 11 years including retail, hospitality, and corporate settings. I have relocated to London for university and enjoy socialising, reading, exploring and meeting new people.

Previous Brands
ANIMAL UK, BRISTOL
CAREFUTURES, BRISTOL
HELPDESK, MINISTRY OF DEFENCE
TOPSHOP
Victoria's Secret
Work Experience
SENIOR CARER
Jun ‘22 - Sep ‘23
CAREFUTURES, BRISTOL

(RELOCATION) Responsibilities include personal care of residents in conjunction with health and safety and manual handling procedures. Liaising with professionals during doctors rounds and health care appointments. Handling and administering medication to residents, alongside, running shifts. Managing teams, assisting with conflict resolution and working under pressure with unsociable hours.

Helpdesk
Sep ‘20 - Jun ‘22
HELPDESK, MINISTRY OF DEFENCE

Responsibilities include liaising with senior staff within the MoD, CAA and military as well as presenting workshops to these individuals to spread knowledge on specialist software. Becoming proficient in computer packages such as word and excel as well as technical reports and time sensitive tasks.

SUPERVISOR
Sep ‘18 - Jun ‘20
ANIMAL UK, BRISTOL

(REDUNDANCY) Responsibilities included managing teams, stock loss prevention and customer queries, alongside visual merchandising and ensuring the reaching of targets and KPIs.

Retail Experience
Retail Category
High street
Premium
Work Environment
Shopping centre
High street store
Flagship store
Product Category
Menswear
Womenswear
Accessories
Watches & Jewelry
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Styling
Client Advising
Transactions
Cash register
Returns & Exchanges
Upselling
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Store Maintenance
Stock control
Languages
English
Education & Training
City, University of London
‘23 - ‘26
ADULT NURSING
Weston College
‘22 - ‘23
ACCESS TO NURSING AND MIDWIFERY